7 week cross training with Reception, Guest Relations & Reservations

Lead a team of 4 Supervisors, an AV technician, a Fine Dining Manager and up to 70 Associates. Reported to Director of F&B and Director of Operations.Main responsibilities include:• Roster and weekly plan for the department• Manage Payroll against weekly allocations• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.The range of operations included:Small meetings for between 2-20 delegatesLarge conferences of up to 550 delegatesPrivate events for up to 390 guests for a seated mealWeddings for between 10 - 220 guests• Interviewing and hiring of new Supervisors and Associates• Conduct performance appraisals, disciplinary action and training of all Associates & Supervisors.• Lead a culture of accountability and recognition to improve departmental performance.• Conduct monthly departmental meetings Achievments:• Finished 2013 as the top ranked Marriott Renaissance hotel in Europe for Event Satisfaction, our key performance indicator. There were 32 Marriott Renaissance hotels at the time.We achieved an overall satisfaction of 71.2%, which was a growth of 9.9% on the previous year. We were the only hotel to break the 70% mark, with the 2nd ranked hotel achieving a score of 69.6%This is the first time the Shelbourne Hotel has achieved 1st position.• Increased staff satisfaction for the department, growing from 65% to 68% against previous year• The above were achieved in a strong financial year, where we beat both 2012 and Budget, taking in revenue in excess of €4m.

Operations Management Internship With Experience In; Conference & Banqueting HousekeepingFront Office & Guest Relations

Horseshoe Bar & No 27 Bar bartenderServer in The Lord Mayors Lounge & Saddle Room RestaurantBanqueting bartender and floor staff

Front Office & Guest Relations

Bar & Restaurant staff in family owned hotel