James Thomas Email & Phone Number

Monroe, Michigan

• Provide IT network/server/desktop support and administration for office and plant floor clients at TWB Company Monroe, Alabama, Georgia, Canada, and Mexico.• MS Windows 2008 server – administer multiple domain controllers for each site• VMware – administer virtual machines on ESXI server through vSphere and vCenter.• Checkpoint Firewall and VPN install and administration• Cisco router and switch (Catalyst 2960s POE) install and administration• Verizon Network extender installation and administration• Microsoft System Center manager – manage Active Directory, Group policies, monitor system status, software deployment, and images.• McAfee epolicy Orchestrator (4.6) – install, configure, deploy AV agents, and monitor systems for threats • SAN – maintenance and administration of available disk space allotted to server (virtual machines, shares, and etc)• MiTEL VOIP phones – deploy, configure, and administer• MS Exchange 2010 – configuration and administration• Configure and manage company cellular phones (IPhones) for work email • Assist Programmers with plant floor applications and systems

• Provided Switch, Firewall, Server, Backup, and computer support and administration for many small to mid-size companies. Supported companies were Coldwell Banker, Westborn Market, Berger, and other companies.• MS Windows SBS/server 2003 to 2012 – install, configure server roles, scheduled tasks, investigated problems, and etc.• Cisco Router and Firewall ASA500 configuration and administration• Backups – Windows and Symantec Backup Exec 10d, 2010, and 2012 – install, configure, and plan full and differential backups• Symantec System Recovery 2013 and earlier – installs, configuring one time and scheduled images• HyperV and terminal server installation, configuration, and administration of virtual machines and terminal server• Microsoft Exchange – install, configure, and administer• Active Directory – account creation and configuration for user profile paths and etc.• Group Policy - setup policy software restrictions• Trend Micro Worry Free Remote Management• Windows XP,Vista, 7, and 8 • Apple OS support• Created instructions on how to perform several tasks for end clients• AeroHive wireless router and access point configuration and administration• Whats Up Gold setup and configuration• Spam Stops Here – white and black listed requested sites• Thin Client – install and configure to connect to terminal server

Provided network and sever administration for the city of Pontiac network. • VMware- vSphere 5 on 3 esxi physical servers; Vmotion for maintenance and migration• Created Group Policies for domain; firewall, software installation and restrictions• Administrate Active Directory users , computers, and groups• Cisco router configuration and administration• HP Procurve switch configuration and administration• Created and manages print server (Novell iPrint)for network• Setup, configured, and administers Symantec Endpoint Management for servers and clients• Configures Novell Groupwise server, file servers, and Zenworks server with updated versions • Implemented and administers VOIP for the city of Pontiac• Configures DHCP leases, reservations, address pools • Utilized Zenworks for imaging computers• Efficient with Symantec Backup Exec• Supported users with onsite support and remotely• Supported end users with Zenworks remote management and Windows remote desktop applications• Knowledgeable VPN and terminal services – adding role, configuration on server and clients• Worked with Novell, Microsoft, Cisco, Shoretel engineers regarding any hardware or software technical difficulties• Worked with team regarding disaster recovery and emergency procedures• Maintain and administer a running data center• Create documentation regarding every day IT job processes and responsibilities• Have great knowledge regarding network infrastructure – configuring Cisco and HP routers, switches with fiber optimization. Create and manage VLANs, Network address translations, and routing tables• Knowledgeable in Cisco, SonicWall VPN, and terminal services – adding role, configuration on server and clients• Supported Windows XP and Windows 7 environments; migrated from Windows XP to Windows 7• Supported and managed Linux servers• Configured, supported, and administered Windows Server 2003 and 2008• Setup new wireless access points within city hall

Detorit, Mi

Desk side support for Detroit Diesel corporation. Fixed/troubleshoot computers (desktops and HMIs), printers (HP and Intermec), Intermec scanners, software/applications, and network related issues. Monitor production screens for any possible issue that could affect production. Accessed and performed maintenance on virtual machines (VMware). Installed servers in plant computer room. Performed functions in SQL database and active directory. Performed plant wide server/computer shutdowns and testing. Created documents for future reference of issues experienced. Performed ghost backups and applied images to computers. Manually control and set instructions for AGV and production line stations.• Utilized Vmware for virtual machines ; Each assembly line station had a HMI with a connection to VM for station commands and processes• Supported Windows 95, 2000, and XP environments• Configured and managed Intermec scanners with Windows CE operating system• Configured and maintained Intermec and HP printers for assembly lines• Basic SQL knowledge – entering queries for searches and changing basic instructions or commands within the SQL• Supported end users with VNC viewer and remote desktop applications• Supported end users with onsite support and remotely• Create documentation regarding every day IT job processes and responsibilities• Worked with HP and Intermec regarding hardware and software purchases• Setup new servers in the data center

Dearborn, Mi

Troubleshoot and support Ford Motor Company employees, suppliers, and dealers with their software, hardware, and network problems. Received the position of R.I.T (resource) to help other analysts on the helpdesk with their caller’s problems. • Supported end users remotely• Supported Windows 2000 and XP environments• Assisted end users that used Windows Office products, Windows OS, dealer, supplier, and Ford motor applications, computer hardware and software problems