Eservices Administrator
CurrentSupport the delivery of digital services by developing, implementing, and administering technologies that extend the physical member experience into online and mobile channels.Serve as liaison to third party vendors, project resource for organizational projects, and project lead for departmental projects.Manage enhancements and implementation of any new or upgraded changes.Improve and enhance current functionality and integrate new functionality relating to delivery of digital products, digital support channel, and service utilization 24x7. Maintain and improve upon internal and external electronic self-service solutions that enhance knowledge and provide organizational competitive advantages and member convenience. Leverage technology and its impacts to reshape and improve upon digital channel effectiveness, consistency, and convenience. Research, develop, and implement electronic solutions to enhance the digital member experience.
