• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions • Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships • Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types • Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier • Provides a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want • Owns and resolves customer issues • Refers customers to an internal team of experts when complex financial goals and needs are recognized • Ensures safe and sound banking practices including adherence to all applicable laws and regulations

Managed/updated website and social media posts. Issued categorized mass emails. Answered office telephone. Assisted with consumer and client inquiries.

Delivered the highest degree of customer service by engaging with customers throughout their shopping experience. Assisted customers with fitting rooms. Organized stock room.