James Wright, Mba Email & Phone Number

Champaign County, Illinois, United States

Champaign, Illinois, United States

Urbana-Champaign, Illinois Area

Communicating a compelling and inspired vision or sense of core purpose, that is aligned with company initiatives. Responsible for recruiting and hiring the right people to work in a fast paced and detailed oriented work environment. Customer Focus is the first priority, I build a culture of meeting the expectations and requirements of internal and external customers. Developing and challenging direct reports by stretching tasks and assignments to help develop direct reports for future leadership.

Bloomington/Normal, Illinois Area

As a Solutions Manager I am charged with effectively managing the performance of my team. I am expected to assess and track my teams performance, which includes meeting and exceeding assigned quotas, and working with my team to implement development plans for any existing skill gaps. I will provide ongoing development, training, and coaching culture that will inspire and motivate the team. I am able to utilize VZW resources and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives are met. Ultimately, as a retail leader,my ability to build, motivate, and manage a strong sales team will help keep Verizon Wireless at the forefront of the technology solutions landscape.

Urbana-Champaign, Illinois Area

As a Verizon Wireless Solution Specialist, I use my sales expertise, passion for VZW technology and customer interaction skills to create the ultimate in-store experience wowing the customer in every interaction. As a member of the front line and the driving force in building customer loyalty and growing our existing customer base, I pride myself in delivering superior customer service. It is also important that I proactively contact existing customers to ensure they're getting the most out of our products and services to ensure customer loyalty.My duties include but are not limited to:Analyze customer needs and present value-added solutionsInspire and excite customers about how our solutions can impact their livesEnsure that our customers leave our stores with the best solutions for their needsDeliver the best product set-up and coaching experience possibleProvide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutionsAttend both formal and informal trainings to better understand our retail store operations and keep up with company, market, and industry trends.Support daily business operations, including processing customer transactions and auditing cash receipts daily.

Champaign, Il.

Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.Evaluate students' or individuals' abilities, interests, and personality characteristics using tests, records, interviews, or professional sources.Evaluate staff members on individual performance with students, productivity, and on their individual lesson plans Plan activities/ trips for Students and plan team building activities and trainings for the staff.Organize and lead Parent and Staff meetings Provide special services such as alcohol and drug prevention programs and classes that teach students to handle conflicts without resorting to violence.Observe students during classroom and play activities to evaluate students' performance, behavior, social development, and physical health.Supervise, train, and direct professional staff and interns.Sponsor extracurricular activities such as clubs, student organizations, and academic contests.

Urbana-Champaign, Illinois Area

As a Senior Sales representative, I was a keyholder and looked to as a peer leader. I assisted leadership in motivating the team with planning and achieving store goals. I also assisted with store inventory and operational task wich also includes opening and closing procedures. I approached all customers with confidence and a smile, working, assessing their needs, and concerns as well as built a genuine relationship with them. Utilize every question raised as an opportunity to build trust, educate my customers, and offer solutions that pave the way for a potential growth for the company.When it was time to make the sale, I would use my expertise to right-fit the customer in the right wireless plan and assure that they were set up for success throughout the customer on-boarding process.It is was my responsibility to trust my teammates and give them a reason to trust me for the goal of team success. It was also part of my responsibility to keep the store looking its best and make sure training of T-Mobile products and technology was up to date.

Champaign, Illinois

As a Store Manager/Acting General Manager I am responsible for assisting with the daily operations of the store. This is a key carrying position with opening and closing responsibilities. Assists with daily management responsibilities of the store. Supports Total Customer Service responsibilities by ensuring that customer needs are met, assists in managing Cash and Inventory Control.Supervises associates and delegates tasks to assure productivity, coaching and developing associate careers. Helps maintain store and department standardsUnderstands and ensures Shoe Carnival policies and procedures are followed.

Master Of Business Administration - Mba, Business/Corporate Communications, First Year

Bachelor'S Degree, Business/Office Automation/Technology/Data Entry

Bachelor'S Degree, History