Jamesa Hawthorne Email & Phone Number

As a dedicated customer/member experience leader with over 10 years in the industry, I am passionate about creating impactful member and customer journeys that build loyalty, foster community, and drive operational excellence. With a background spanning customer satisfaction initiatives, cross-functional collaboration, and continuous process improvement, I have a track record of elevating service standards and cultivating meaningful connections.Throughout my career, I’ve led teams to consistently meet and exceed goals, whether by launching member satisfaction programs, streamlining service processes, or designing community-driven customer engagement strategies. At Seed Health, I work with a team of 30 customer care professionals, that manages 22,000+ monthly service tickets, and drive service initiatives that consistently improve member satisfaction and retention.Highlights from my experience:Achieved a 5-star customer satisfaction rating by co-leading CSAT win-back initiatives and identifying direct outreach opportunities to enhance member relations.Implemented proactive member support during natural disasters, ensuring our approach prioritized member well-being and brand loyalty.Boosted team productivity by applying process improvements and collaborating closely with product and engineering to develop user-friendly tools for customer management.In addition to my professional experience, I am passionate about holistic health, wellness, and the arts. With a background in herbalism, I am especially drawn to industries that connect people to well-being and care. I’m also a lifelong dance enthusiast, regularly exploring Afro-diasporic and Latin dance styles. Creativity and expression are at my core—I love working with my hands, whether through dance or crafting fashion pieces, and enjoy exploring the connections between wellness, textiles, and design.In addition to my direct experience, I bring a diverse background across various customer-focused roles—from managing events and hospitality to serving in high-paced dining environments and providing personalized care. These roles have deepened my understanding of creating positive, engaging experiences in any setting.If you're looking for a Customer/Member Experience Leader who brings both strategic acumen and a holistic, personalized approach to customer engagement, feel free to connect with me or reach out at jamesa.hawthorne@gmail.com. Let’s discuss how we can build exceptional member experiences together.