Jamesa Hawthorne Email & Phone Number

At Seed Health, I led the transformation of our member support operations, overseeing 22,000+ monthly service tickets and driving personalized engagement strategies. By implementing data-driven processes and cross-functional projects, I enhanced both member satisfaction and operational efficiency across our customer experience team.Focusing on proactive support and engagement, I implemented communication protocols during natural disasters that allowed us to swiftly adjust subscriptions and offer refunds. This initiative not only reinforced member trust but also increased brand loyalty, reflecting our commitment to exceptional service.To support company growth, I spearheaded user-generated content efforts for new product launches, directly contributing to our expansion into Target stores nationwide. This collaboration brought our products to a wider audience, enhancing both brand visibility and customer reach.Operationally, I streamlined internal workflows by developing an efficient member management platform and automating key processes, saving over 130 hours per member annually. By establishing a repository of pre-approved response templates, I enabled our team to deliver high-quality, personalized interactions at scale, ensuring consistency and alignment with performance metrics.In addition, I led team training initiatives and knowledge-sharing sessions that increased cross-departmental collaboration and enhanced team productivity. Through these efforts, we achieved a cohesive alignment between member experience, product development, and engineering, fostering a culture of continuous improvement and innovation.

Los Angeles, California, United States

Over here, I directed customer experience and sales strategies, using data-driven insights to shape decisions that fostered strong community connections and elevated brand loyalty. By strategically managing digital engagement platforms and newsletters, I consistently delivered value that deepened customer relationships and drove measurable growth.Aiming to align product offerings with customer expectations, I spearheaded continuous improvement initiatives by collecting and analyzing feedback, integrating insights directly into product development. This approach ensured our products met evolving customer needs and fueled innovation within the brand.I boosted customer engagement by 25% through the creation of a weekly newsletter that combined valuable product knowledge with community-building content, establishing a trusted, go-to resource for our audience. Additionally, I introduced interactive workshops on wellness topics that increased both customer loyalty and NPS, generating increased word-of-mouth referrals and repeat business.To streamline customer onboarding, I collaborated with the brand team to create accessible, user-friendly digital assets, enhancing product understanding and reducing common queries. This focus on clarity improved the customer experience while lowering service demands.I successfully launched a Kickstarter campaign in line with our growth strategy, by leveraging market research and customer feedback to presell inventory, securing a strong product launch that sustained ongoing business growth.

New Orleans, Louisiana, United States

In this capacity, I led daily customer consultations and provided in-depth herbal product education within a boutique retail environment. By managing inventory for over 200 herbs and 150+ in-house extracts, I ensured a consistently high standard of service and product quality for our clientele.I delivered personalized product recommendations through tailored consultations, that fostered repeat business and cultivated lasting customer loyalty. To enhance service and sales effectiveness, I conducted in-depth product research, enabling me to recommend safe and effective remedies and equip customers with comprehensive usage guidance. This approach not only improved customer satisfaction but also solidified our reputation as a trusted source for herbal knowledge and care.

Associate Of Arts - Aa, Art/Art Studies, General

Google Certificate, Ux/Ui Design

With a focus on creating seamless and intuitive digital experiences, I am gaining skills in conducting user research, prototyping.

Business Administration And Management, General

Herbalism

Completion of an 8-month herbalism intensive, where I gained in-depth knowledge in vitalist theory, plant identification, herbal.

Certificate Of Completion, Science & Art Of Herbalism

Completion of an immersive 12 course program encompassing the didactic, therapeutic, laboratory, and fieldwork aspects of herbalism.