James Gibbins Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Key analysis resource in the development of a new mobile phone banking platform on which to run the ANZ goMoney mobile banking application.Key contributions:Key analysis resource in an Agile development process building an iOS, Apple Watch and Android application for new mobile banking platform.Became the go to SME for the business functions of the mobile banking platform.Became the go to SME for the reporting component of the new mobile banking platform and trained the business and support teams in the use of the solution.Developed high quality and meaningful go live reporting for ANZ Digital executives and project sponsors.Provided key input into business’ device management strategy based on experience and knowledge of mobile phone market.Developed and maintained infrastructure sizing inputs and non functional requirements focused on performance, throughput, availability and capacity for new mobile banking platform.Developed a business demand forecast out to December 2019 and maintained it against actuals. Accuracy of the forecast was consistently within 5 percent of actuals from the period March 2014 to February 2016.Developed decommissioning requirements for a legacy system and provided the client a reusable framework in which to execute future decommissioning activities for other projects.

Melbourne

Performs key practice line activities through consulting to clients, management consulting andgraduate and people development.Key contributions:Has managed graduates since 2010 and been a part of the hiring process.Was part of a leadership team which set up the successful IBM GBS Perth office in 2010-11.Has a track record of delivery success and client satisfaction across engagements and industries.

Melbourne, Australia

Overseeing the implementation of a Physical Network Inventory platform.Key contributions:Was second in charge of an IBM team overseeing the delivery of 100 sub-vendor (Accenture) staff.Ran bids for work with the client and negotiated major contract extension with the sub-vendor.Won a service excellence award from IBM for work performed on the engagement.Consulted to the client on program requirements and future work.Took over change management after loss of change management resource; and trained new change manager. Reviewed design and requirements documentation produced by the sub-vendor.Managed project risks/issues/dependencies.Ran post implementation review meetings and produced project completion reports.

Perth, Australia

Successfully deployed major production and logistics project for client.Key contributions:Successfully planned the deployment and execution of a complex project into production.Analyzed unimplemented key business requirements across the solution and developed a roadmap for each with technology stakeholders and vendors.Ran customer workshops on the business process.Developed the overall technical implementation strategy for the project.Designed initial data governance and report development framework for the solution.Developed the strategy for the decommissioning of legacy systems.Led reverse engineering exercise to document undocumented component of the system.Maintained excellent relationships with multiple, widely dispersed vendors and client.

Perth Area, Australia

Provide client with managed service support framework for inventory management system.Key contributions:Led a team of 3 business analysts in the creation of project deliverables.Mapped the client's existing support processes to ITIL v3 framework best practice to confirm ITIL alignment.Developed an ITIL aligned support framework for the application within which the application could be managed.Defined the client requirements within which the managed service would run.Developed an operational support manual.

Melbourne, Australia

Business analyst for the management of a web based betting system.Key contributions:Produced, updated and reviewed impact assessmentsUpdated use cases and detailed screen designs to support system functional changes.Created an estimation model based on past workAppointed Test Lead for the project to support ongoing changes to the system.Developed Master Test Plans for software releases.Adapted processes to reduce workloadLed a successful onsite testing engagement as a lead tester.

Melbourne, Australia

Business Analyst working in an IBM led team. The team was comprised of IBM, client and third party vendor resources.Key contributions:Produced use cases based on client process using customer workshops and available documentation for use case streams.Created process maps.Gathered business requirements and business rules from the use cases.Produced system requirements based on the business requirements.

Melbourne, Australia

Lead Business Analyst producing designs and gathering requirements for a legacy decommissioning project.Key contributions:Developed a comprehensive set of high level business and technical requirements for the client.Helped develop and then implemented the decommissioning strategy.Tailored client specific design templates to meet project requirements.Produced quality design documents and the statement of work for the project.Reviewed and critiqued design documents produced by other team members.Mentored team members.Concurrently assisted on other projects, including managing development team tasks, working in the Request for Service team and producing statements of work.

Melbourne, Australia

Performed a Solution Designer role which was a hybrid Business Analyst, Application Architect and System Testing position, responsible for assisting the client to realise their business requirements for their mobile phone billing system (MICA).Key contributions:Successfully led complex projects and initiatives enhancing the client's billing system.As a lead tester onsite in India led an inexperienced system test team to a highly successful software release where no defects were identified in production.Influenced new business decisions being made by the customer with positive results.Was recognised by the management team with the highest (IBM) company ranking.Won an Employee of the Month Award from my division.Worked in support team for the application successfully supporting mobile billing system issues.

Melbourne, Australia

Began as a developer on a mobile phone billing and customer care system (MICA).Was recognised as a mobile billing SME and promoted to development team lead of the billing team.Worked simultaneously in ongoing development work and incident and problem support.Development primarily in Cool:GEN (also called Advantage:GEN) and COBOL.

Melbourne, Australia

Worked on updates to core retail banking system for Y2K and other enhancements. Development was primarily in COBOL.

Melbourne, Australia

Worked on Y2K tasks and software updates in Visual Basic and COBOL.

Melbourne, Australia

Worked on BOC Gases account remotely upgrading systems to a new Common Operating Environment.