James Borocz Email & Phone Number

Norwalk, Connecticut, United States

Greater New York City Area

Instructor and guide proficient in teaching and leading courses in standup paddleboarding, kayaking, rock climbing, camping, and mountain biking. With over 15 years of leadership experience, I quickly stood out as a go-to resource in every department throughout the store. I moved to the Bike and Ski shop in Summer 2020. Joined Experiences team in 2018. -Coordinated with management to achieve 100% awareness of weekly in-store customer experience offerings amongst entire staff in under five weeks. -Executed a QR code standard that brought staff and customers directly to the store’s specific event page for efficient sign-up of course offerings. System was picked up by the regional Experiences Team (OPO) and across all NY Metro stores. -Recognized for excellence by assisting across all store operations, including receiving truck shipments, department merchandising, and effective communication between teams throughout every department.

Danbury, Connecticuty

Managed Outdoor Discovery School’s (ODS) multi-level programming and equipment department merchandising.Key areas included: Seasonal site setup and contract negotiations with state and local government officials for site permits. Partnered with regional and local non-profits to promote outdoor recreation programs, facilitated equipment and supply management, coached a staff of 25, Coordinated daily staffing levels to meet customer demand, ensuring customers had a world-class experience. -Successfully managed strict project timelines by coordinating virtual meetings across four time zones and presenting findings to over 60 colleagues via online discussions. -Created several programs for staff to develop awareness and engagement with the ODS program. Achieved 95% staff and leader participation through these initiatives, leading to unparalleled district customer participation. -In 2015 2016, the Danbury region outperformed all stores in its district, surpassing participation and revenue goals. -This region became the first Outdoor Discovery School to achieve profitability nationwide for LL Bean through a series of strategic planning and unique course offerings.

Fairfield, Ct / Scarsdale, Ny

The Manager of 40 retail staff employees notably stood out for developing direct reports leadership skills and in retail operations for this store, focusing on customer service, visual merchandising, and logistics. -Both stores experienced an increase of a customer email capture rate from 7% to 18% over four months under my supervision. -Recognized for efficiency. Quickly promoted from lead to leadership position.

Shanghai | New York | Portland, Or

I led this private label textile company based in Portland, Oregon, with offices in Shanghai, China, and Manchester, Vermont. Responsible for supplier sourcing and management to meet the demanding standards of all of our clients.MStique manufactured a variety of silk and cashmere garments (knitted and woven) for several companies in the high-volume catalog industry. Clients included Orvis, Land’s End, Cabellas, and The Vermont Country Store. -Successfully managed an annual budget of $865,000, including Letters of Credit between banks, clients, and factories. -Directly oversaw the conceptualization, design, construction, selling, and distribution of our customers’ products. -Accountable for managing the set-up and implementation of quality assurance protocols for products.

Full Stack Web Development

Ruby, Rails, MySql, JavaScript, React, PHP, Python

International Textile Business Practices And Marketing Strategies.

Education record

Advanced preparatory school focused on individualism and leadership.