James Robertson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Melbourne, Victoria, Australia

In this role I lead the Sales, Planning and Go-To-Market functions for the Residential segment, with a team of 30 across Australia and Sri Lanka.

Melbourne, Victoria, Australia

Leading the Consumer Go-To-Market function, including Planning & GTM, Propositions, Offers and Indirect Channels & Partners across both the Superloop and Exetel brands.

Melbourne, Australia

Leading the marketing team responsible for developing and managing EnergyAustralia's suite of products & propositions across the Home, Small Business and Large Business customer segments.

Melbourne, Australia

EnergyAustralia is one of Australia's largest retailers of electricity and gas, with over two and a half million business and residential customers. We produce electricity for our own customers and the National Energy Market with a portfolio of generating assets including thermal coal, natural gas, hydro-electric, solar energy and wind power.My role is to lead the small business and medium enterprise segments for EnergyAustralia, setting the strategy, driving execution to market through a cross-functional team, and being a constant advocate for the customer both internally and externally.

Sydney, Australia

Sydney, Australia

- P&L accountability for Enterprise- Marketing & Product responsibility for Micro-Business, SoHo, SME and Corporate/VGE segments- Develop new products against a product roadmap with consideration of customer needs, market trends, emerging technologies and internal capabilities- Develop a Go to Market strategy and plan for new product launches and developments in line with the segment strategies and plans- Develop product plans by identifying market needs, market segmentation, promotional activity, CAPEX/OPEX forecasting and the development roadmap and have direct involvement in the development of the Marketing, Training and Sales Engagement plans as necessary

• Ownership of voice product roadmap across SOHO (1-9 connections) and Small Medium Enterprise (10-200) segments for Vodafone Enterprise Business Unit• Product development of voice propositions for these segments and integration of MBB, Data and Value Added Services including the launch of two suites of Busines Plans (SoHo) and the modular Business Elements proposition (SME)• Engage with Enterprise and Finance leadership to gain concept and commercial approval for new products• Engage with national Enterprise sales leadership team to ensure sales teams deliver to revenue and connection targets• Work with Segment Marketing and Marketing Communications to ensure all communications is targeted and delivered within set timeframes• Act as voice for Enterprise segments in all internal meetings with cross-functional impacts• Approval of special pricing for Enterprise SoHo & SME channels based on strategic factors and commercial acumen.

• Creation of the Consumer mobile product roadmap and the delivery of mobile product development • Manage internal and external relationships to deliver product development according to roadmap timelines• Champion mobile processes end to end• Ownership of both acquisition and retention sales strategies and the results attributed to both• Manage handset portfolio for mobile plans, engage with distributors and handset manufacturers for bulk purchases and maintain stock levels• Leverage external relationships with distributors and manufacturers to deliver internal promotions to encourage sales agents to engage with mobile product

• Engage corporate customers in face-to-face product training, helping them to create customised online reporting and integrate billing management into their existing business processes • Present to potential customers (acquisition) outlining business benefits of online billing products as a value-add at the final stages of business tenders• Run in-house billing product training for account managers, sales executives and support staff on a quarterly basis• Develop pilot Learning and Development program with the objective to train all service centre personnel enabling first-touch customer issue resolution• Manage product upgrade project – incorporates collateral refresh, co-ordinate Australia-wide launch internally & externally & run customer-facing presentations

• Engage super corporate customers in face-to-face training, assisting them to create customised reporting and integrate billing into their existing business processes• Provide all customers with 2nd level product support to solve any complex issues escalated from call centres• Facilitate in-house product training for account managers, sales executives and support staff• Direct liaison between vendor and AAPT for all product issues • Communicate product take-up to marketing and sales through monthly reporting packs to department heads• Ensure information is communicated from billing to other business units regarding product

• Responsible for day-to-day running of shop – managing profit and loss, labour targets, managing stock• Liaison between Telstra and shopping centre management (Westfields)• Responsible for store reaching sales targets • Responsible for customer service and reducing number of complaints• Deliver training to staff to educate them about new & upcoming products

Master Of Business Administration (Mba)

Postgraduate Certificate, Business Administration And Management, General

Education record