James Caplinger Email & Phone Number

I am a seasoned team leader, problem solver, and strategist. My strengths, to name a few, include the following:-Operations Management-Safety -Logistical Analysis-Continuous Improvement -Recruiting / Team BuildingWith a background in technical support, I had the opportunity to substantially build my customer service skill set, as well as sharpen my problem solving abilities. Understanding customers needs and wants, as well as de-escalation, are valuable skills I acquired during this time. Although I have always considered myself to be a tech savvy individual, advanced troubleshooting of Internet, Satellite TV, and Phone systems greatly increased my already above-par skill set. Understanding WHY something is happening, in my opinion, is vital to understanding how to fix it. Having one plan in a business setting is a recipe for disaster, and the phrase, "We've always done it that way." makes me cringe. In my 7 years at Fedex Ground, 5 of those years were as an Operations Manager. I made a name for myself with my ability to work well under pressure, and adapt to changing circumstances without missing a beat. Being able to multi-task and manage time are the qualities that I believe set me apart from the pack. I prefer to lead by example and be a hands-on teacher, as opposed to barking orders from a desk. I will never ask an associate to do something I cannot do myself.Customer service is something I am very passionate about. Being able to connect with a client, customer or colleague on a personal level is, in my opinion, what can make or break a successful business relationship. I enjoy meeting new people, both personally and professionally, and would love the opportunity to grow my network. Here's a little about me:- Health & Fitness are very important to me - I have always been goal oriented- I will go for the orange wedge first in trivial pursuit every time

Listed skills include Customer Service, Management, Leadership, Transportation, and 6 others.