James Casey Email & Phone Number

United States

Santa Monica, California, United States

• Accounted for all IT-related operations, assets, and personnel, ensuring comprehensive oversight of the IT landscape.• Managed end-user support, infrastructure, and external vendor relationships, including customized CRM, TMS, WMS, and ERP systems, to ensure seamless technology utilization and support for business operations.• Developed and implemented performance and financial metrics, enabling the prediction, control, and minimization of overall IT expenses while maintaining availability / performance and security across the enterprise.• Managed all stores on West Coast and Las Vegas, overseeing operations and performance.• Oversaw large helpdesk team, ensuring timely and professional delivery of technical support and coordinating the work and tasks of the service desk agents.• Applied logical and scientific reasoning to define problems, collect data, establish facts, and draw valid conclusions.• Managed escalated incidents and team scheduling. • Reported analytics by utilizing various applications. • Monitored queues and assigned incidents before missing response time. • Assigned tickets with respective technicians according to required skill sets.Managed escalated incidents. Managed and resolved escalated incidents, serving as the escalation point for the Technical Service Center.• Supported end-to-end lifecycle of key technology products ensuring effectiveness across enterprise; planning, maintaining, and enhancing as required.• Owned Enterprise IT service management tool and ensured appropriate use to improve technical service delivery and resource management. • Assisted in design, identification, and development of procedural training activities supporting end-user learning and issue prevention across enterprise products. • Maintained familiarity with industry trends and developments to recommend new technology to improving quality and efficiency.

Los Angeles

• Created, led, and managed multiple CORE system upgrades projects, including Cisco Unified Intelligence, CCA Letters, andFootprints, ensuring successful implementation and optimization of key IT systems. • Analyzed incident trends and collaborated with various departments to recommend solutions reducing incidents and improving overall operational stability.• Fostered consensus and directed efforts toward enhancing the long-term application of information technology to meet growing business needs. • Supervised initiatives to develop comprehensive training and awareness programs for users and ensured the effective utilization of IT systems and tools across the organization.

Signal Hill, California, United States

Managed a team responsible for overseeing desktop hardware, software, and peripherals, as well as patch management, licensing compliance, and overall support of organization technical assets. Supervised service desk support staff by defining and establishing schedules, setting priorities, providing support / direction, and addressing administrative issues as necessary.

Bm, Education

Activities and Societies: All music related at the Dana School of Music.Bachelors - Youngstown State University, Youngstown, OH - B.A..

Associate Of Science (As), Computer Science

Activities and Societies: Tennis clubComputer Information Systems.

Diploma, Academic

Activities and Societies: BandAcademic

Bachelor Of Arts - Ba, Education

Academic, Education