James Bailey Email & Phone Number

Sheffield, GB

London, England, United Kingdom

Global

I am responsible for all of the Herd Racing League (approx 800 members) events run on Zwift - a virtual cycling application that connects cyclists all over the world using turbo trainers and the like to see a virtual representation of themselves on a device - be it a PC, Apple TV, iPad and so on.My role is to create and organise race events for my racing.

Sheffield, England, United Kingdom

Sheffield, United Kingdom

Whitespace Technology Ltd uses emerging and breakthrough technologies to provide connectivity to those under-served by broadband, fibre or cable solutions. TV White Space, frequencies no longer used by TV channels, allows them to provide affordable access where incumbent service providers can't, or won't, go. Unlike traditional Wi-Fi our solutions don't.

Leeds

Leeds, United Kingdom

Huntswood are a specialist resourcing and consultancy firm in governance, compliance and complaints. My role for them, in a project for one of the UKs largest consumer and commercial banks has been on a large project tasked with dealing with the large influx of consumer complaints of alleged mis-sale of Packaged Current Accounts.In a heavily regulated.

Sheffield, United Kingdom

At Tribepad my responsibility fell into two separate areas – Customer Support and Training. From a Customer Support point of view, my main responsibility was to ensure the Customer Support Team met their daily and monthly challenging KPIs, responding to our clients, ranging from small recruitment teams to those such as the BBC, G4S, Sodexo and Tesco, with.

Sheffield, United Kingdom

My initial responsibility at Plusnet was to design, build, implement and manage their Complaints Team, within a heavily regulated telecommunications industry. The Team had to be compliant with (amongst others) Ofcom’s General Condition 14, which relates to Complaint Handling.Ultimately, I had a team of 10 Complaint Handlers, with whom I developed into a.

Sheffield, United Kingdom

I was brought back to Plusnet to establish their Graduation Bay – A place for new Call Centre recruits to spend 2-4 weeks after their initial training periods were completed.This would involve acting as a point of contact for the new members of staff, for both support and advice. I would act as their line manager, reviewing calls and online support queries.

Sheffield, United Kingdom

I was brought into WANdisco to establish the online community for their Subversion (Version Control) product line. This involved building their Community Site, which included forums, file downloads, blogs and other site news. I also established their Twitter, LinkedIn and Facebook pages and used my time to promote the brand through various social media.

Milton Keynes, United Kingdom

Welwyn Garden City, UK

A-Level, Geography, Mathematics, French

Education record