James Connolly Email & Phone Number

Tower Junction, Wy, Us

Lake Yellowstone Hotel & Lodge - Yellowstone National Park

Flagstaff, Arizona, United States

Management of desk operations and residence services at sixteen residence halls, including supervision of student and graduate workers - two Graduate Assistants, sixteen Desk Managers and over one hundred and fifty Desk Assistants.

Omaha, Nebraska, United States

• Maintained a high level of customer satisfaction through training staff in exceptional customer service.• Resolved any issues to arise quickly and to the satisfaction of guests and business. • Directed the Front Office, Shuttle, Bell, and Security departments.• Implemented new standard operating procedures to improve the departments’ operational effectiveness. • Ensured housekeeping and maintenance standards were being met.• Reviewed satisfaction rates and addressed any ongoing service issues.• Registration and maintenance of hotel shuttles.• Successfully maintained department budget and standards during COVID-19 pandemic.

Lincoln, Nebraska, Usa

Based in the Suites Complex (combining three suite-style halls of residence housing approximately 1500 students) at the University of Nebraska-Lincoln (University Housing), my role as Residence-Life Services Supervisor (RLSS) entailed:• Directly supervised a minimum of forty Desk Assistants and ten Desk Supervisors.• Served as intermediary between University Housing and the Honors Program.• Directed front desk operations across three halls of residence.• Maintained budget for complex.• Processed end of year damage charges.• Processed payroll for all complex staff.• Coordinated resident move-in and move-out for over 1500 residents across three halls.• Served on multiple committees dedicated to enhancing the quality of life for residents, including campus wide tobacco-free initiative and multicultural and diversity education. • Created mental health emergency procedures for all desk staff across campus.• Conducted "REACH" training sessions across campus, aimed at reducing stigma around mental health and reducing suicide rates at UNL.• Took part in the planning of a new “Residential Education Curriculum” – aimed at improving and streamlining educational programming and event experiences across campus.

Brisbane, Australia

EF Brisbane is an english language school catering to students from all ages and from every corner of the globe wishing to immerse themselves in an english speaking culture while studying the language at a fully accredited and highly respected facility. As an Accommodation Coordinator, my duties included:• Processed applications for prospective students and placed them in the accommodation to best suit their needs.• Fielded accommodation related enquires and resolved any accommodation issues that arose.• Managed two off-site EF residences, including housekeeping and property maintenance. • Marketed residences to prospective and existing students to ensure residences maintained high occupancy.• Supervised and trained on-site Resident Assistants.• Conducted city tours and planned student events to increase retention and resident happiness.

Wellington, New Zealand

Te Puni Village, residence of Victoria University of Wellington Opened in February 2009, Te Puni Village is the "Rolls Royce" of student accommodation. Managed by Campus Living Villages, leading Australasia in changing the concept of student living.My essential responsibilities at Te Puni revolved around the management of the office affairs and administrative support of the village team.• Prepared reports for Village Director covering financial status of residents’ accounts, delinquency, occupancy as well as revenue forecast for summer.• Maintained meeting space reservations.• Processed resident applications for academic year, including roommate placements.• Acted as first point of contact for residents, visitors as well as phone and email enquiries.• Collaborated with university admissions and financial departments on hall business.• Maintained village key, security card and meal card inventory.• Worked with kitchen department on residents’ dietary requirements groups and in-village events.• Fielded and directed maintenance requests.• Directed tours of village for prospective residents.• Managed the financially successful “Summer Stay” program where the village operated as a hotel over the summer break.

Brisbane, Australia

The Hilton Brisbane, designed by renowned Australian architect Harry Seidler, is a 319 room Five-Star property servicing business and leisure guests from all over Australia and the world. Hosting the largest hotel conferencing and event space in Brisbane (19 individually catered meeting and function rooms with lavish pre-function area), Hilton Brisbane is the penultimate location for accommodation and events in the Brisbane area.My hotel career started at Hilton Brisbane in late 2010 as a Guest Service Agent, by the time my five-year stint at the hotel had finished, I had been promoted early to Assistant Night Auditor in 2011, then beginning the position of Guest Relations Manager in 2012.Following my final promotion, the next three years saw my outstanding customer service skills translate to great success in my new role. The hotel welcomed many new clients, including the LNP opposition political party in their run towards taking government and the G20 summit in Brisbane, housing two high-level states. I was entrusted with ensuring the complete satisfaction of these incredibly high-profile clients, and returned great reviews for the hotel. • Oversaw Front Desk operations while providing supervision of all hotel departments.• Resolved issues and disputes quickly and to the satisfaction of both the hotel and guest.• Ensured high staff satisfaction and performance through “door always open” approach to all staff and instilling confidence in team by never being afraid to get my own hands dirty.• Experienced assisting in most hotel departments, including Conferences & Events, Concierge, PBX, Food & Beverage, Maintenance, Housekeeping and Security.• Generated and analyzed revenue and guest satisfaction reports then planned action based on results trends.• Supervised desk staff of twelve – recruiting, training, evaluation, scheduling, corrective coaching, and termination.

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

During my tenure at Base Hostels, I was entrusted with the customer service and security of two very high profile party-hostels in the Brisbane CBD overnight.On top of this I performed the balancing of accounts for both the hostel and attached bar and restaurant.

Brisbane, Australia

King'S Cross, London, United Kingdom

Brisbane, Australia

Gympie, Australia

Entrepreneurship/Entrepreneurial Studies

Hospitality And Tourism Management

Government And International Relations

High School Diploma