James Evans Email & Phone Number

Philadelphia Pa

• Direct team of 4 specialists providing training solutions and consulting services for 3900 employees across 13 states• Leading project to drive improved training compliance through improved data gathering analysis • Expanding train-the-trainer programs company-wide with greater stakeholder collaboration • Increasing adoption of LMS 200% by promoting online learning plans for employee development• Leading change management process for implementation of Electronic Health Record system

Greater Philadelphia Area

• Established learning infrastructure for a human services agency with 600 employees including implementation of an LMS, improving training compliance significantly• Analyzed organizational challenges, designed and facilitated change initiative with senior leaders and mangers to improve operational processes

Philadelphia, Pa

Contract position during which I directed the design, development, and delivery of eLearning and blended learning solutions introducing an innovative new product for a digital marketing organization which provides strategy and support services to the healthcare sector.

Malvern, Pa

• Led a team of 5 performance consultants and 4 content management specialists, coordinating education and performance solutions for healthcare IT consultants and project managers• Redesigned major training program from instructor-led to virtual delivery, resulting in over $1M in savings over 9 months• Directed redesign of the onboarding program for new consultants, including development of an online platform to enable remote and asynchronous participation in learning activities• Consulted with senior business leaders on leveraging technology, content management and task analysis to support on the job learning • Developed role-based competency models to assess employee skill levels and identify gaps • Built an evaluation framework to effectively measure training impact on employee performance in the work environment

Philadelphia Pa

• Directed management and leadership development initiatives for over 200 supervisors, directors, and senior leaders • Designed, developed and delivered Supervisor Onboarding Program, including five entry level supervisor development workshops• Redesigned management development program using leadership development methodologies, including “stretch” assignments and situational leadership experiences• Developed and facilitated behavioral interviewing training for managers and Human Resources staff, improving employee selection and retention

• Directed a team of three training specialists supporting approximately 450 non- exempt staffand 85 managers in three different client areas • Designed and implemented annual management development plans for Call Center and Retail Division management teams • Facilitated coaching sessions, and Performance Management workshop for supervisors• Developed first comprehensive onboarding program at QVC for Corporate Customer Services and Call Center supervisors • Facilitated team building training sessions using MBTI assessments • Analyzed data, developed and implemented action plan based on feedback from employee engagement survey, leading to 20% improvement in following year’s results

• Built training program from the ground up for 180 administrative and professional staff and 200 faculty• Designed and delivered Microsoft Office training, including PowerPoint, Excel, and Word, for targeted audience needs• Directed comprehensive development planning process for faculty members, including coaching on adult learning principles • Designed and implemented interdepartmental cooperation program, including website forcentralized information sharing, company-wide recognition program, and revamped communication processes