James Downing Email & Phone Number

United States

Mesa, Az

• Inventory, document all computer equipment. Including monitors, computers (Laptops and desktops), and other IT assets.• Package and deliver the IT assets as directed to the shipping department.• Assist the desktop support team as needed with onsite tasks.

• Daily deployments of patches and software updates to the QA systems for testing. • Review submitted patch fixes for invalid SQL scripts and create modified SQL scripts prior to deployment if required. Send the modified patches to the assigned developer and inform them of the corrections needed to the submitted patches.• Create restored databases from clean customer backups for QA test systems and developer testing. • Build and maintain test systems for QA testers and developers.• Troubleshoot any issues reported by the QA testers and provide a solution if available or send the reported issue to developers for rework.

• Operate various vehicles, 10, 14, 16, and 18 wheel configurations with manual and automatic transmissions.• Pre and Post trip inspection of assigned truck each day for mechanical items and safety issues and perform preventative maintenance if required. Record and report any issues on the daily DVIR.• Transport goods and materials from local yard or manufacturing plants as noted on the assigned ticket or per dispatches instructions. Plan routes and meet delivery schedules. Verify loads for accuracy and deliver them as instructed. Load and unload cargo in the defined locations or areas per the customers instructions.• Document and log work and miles spent driving and retain fuel receipts if applicable and maintain all paperwork with detail and accuracy.

• Safe, legal and efficient operation of the tractor and trailer at all times.• Pre-trip inspections to ensure the equipment are safe and legal. Submit any defects if found to the company and ensure the defects have been repaired before proceeding further with the tractor and trailer.• Read and comprehend: Bill of Lading, schedule and dispatch documentation to include equipment, pickup/delivery locations and times, seal numbers, and any shipper/consignee requirements.• Security and protection of equipment and loads as set forth by company policy. • On-time completion of any paperwork or logs as required by any legal entities and by the company.

Phoenix, Arizona, United States

• Primary responsibility is to assist in resolving issues and maintain the stability of the SCCM environment to meet the needs of partner groups utilizing this infrastructure. Main issues such as distribution point failures, package or deployment issues, client issues, reporting issues and then find the correct solutions to quickly resolve these types of issues. • Complete assigned Remedy tickets for reported issues within the allotted SLA timeframe. Jira is the tracking system utilized for day to day tasks and projects work that has been assigned by the leadership teams.• Deployment and Collections Cleanup Project: Identify and remove outdated deployments and collections from SCCM which are no longer required.• EOL 2008 Server Project: Build out new 2016 server distribution points to replace EOL 2008 server distribution points. Initiate and manage the “go-live” and “go-dead” processes for the new and retired distribution point servers.

Chandler, Az

Review each assigned software packaging request to ensure all provided information has been completed and accurate. Reject or cancel any request that has not been submitted correctly or has been submitted by an individual that has not been identified as a Product Owner or Steward listed in the TSC entry. Notify the requester of all items which require corrections or provide guidance to correctly resubmit a canceled request.• Verify that all requested software’s, their prerequisites or dependencies are listed in the TSC, decisioned as either a Standard or Restricted and the version requested is lifecycle decisioned as Mainstream or Deprecated.• Part of the Gating process is to assess each net new application request for all possible alternatives that may already be approved and packaged in the environment and to offer this as a possible solution for the requester. If the alternative does not meet the requester’s needs then the original application will proceed through the Gating process.• Document the installation process, review the application for built in call back features, embedded Java, or cloud technologies. Any application with a call back feature or cloud technology is rejected and canceled if either feature cannot be disabled and still allow the proper functionality of the application to meet the requester’s needs. Any embedded Java version must be listed in the TSC and be lifecycle decisioned as Mainstream or Deprecated.• All approved requests must be completed and promoted to Tech Review within a 10 day SLA.

Phoenix, Arizona Area

Responsible for maintaining the installed security patches on workstation systems, ie: desktop, laptop, and VDI workstations. Supported operating systems include Windows XP, Windows 7, Windows 8.x and Windows 10. Review all reported security patches each month for severity and relevance. Download patches and create various software update groups for the patch deployments. Schedule various deployments of both onshore and offshore patch collections. Create various reports of patch deployments to ensure the workstations comply with the set SLA guidelines. Remediate all no-compliant reported systems to conform to SLA. Create monthly change tickets in Remedy which includes patches deployed and timeline schedule to the various deployment groups. Monitor any change freeze in place for the environment and ensure if required the proper exception is added to the monthly change ticket if applicable. Zero Day patch deployments take priority over all monthly patch deployments. Zero Day patch deployments require emergency Remedy change tickets with a 7 day SLA to completion.

Scottsdale, Az

Review potential technicians for migration project and present candidates to lead project manager for consideration. Spoc for onsite contracted technicians. Develop RED Book technical process for migration technicians which envelope the entire end to end migration procedure. Create technician migration process check list and aftercare documentation. Train migration technicians on the migration procedures required for the various hardware platforms. Collaborate with Desktop Engineering to test and proof both SCCM Litetouch and MDT Litetouch image solutions for each hardware platform. Report application install issues to app compat team for analysis and validate changes provided. Migration of current Windows XP systems to Windows 7 via the SCCM Litetouch and MDT Litetouch solutions. Assign technician work schedules for maximum coverage in order to meet daily migration schedule projections. Provide solutions for one-off systems that require no loss of data or downtime. Participate in daily meetings to coordinate migration scheduling, migration progress throughout the project and escalation of any issues out scope of the migration technician’s privileges.

Phoenix, Arizona Area

Migrate current Windows XP/7 systems to Windows 8 and replace all EOL systems with new hardware. Ensure all end user assigned applications has installed correctly in software center. Assign missing applications via SCCM 2012. Verify hard drive encryption is complete. Desktop services support for incident and SSR tickets assigned in Remedy ticketing system while maintaining SLA metrics.Primary point of contact for nightly migration issues for local site technicians. Investigate and resolve issues by means of operating system and application knowledge or documented solutions for various known issues and engage senior support staff if required. Document nightly migration totals, various issues, and resolutions to stated issues to the Windows 8 Migration project team for daily review. Update ITAM inventory assignments for all systems replaced due to EOL status.

Gilbert, Az

Window 7 Migration TechnicianMigration of current Windows XP systems to Windows 7 via SCCM. Verify current warranty status of HP and Dell systems and replace with Dell 7010 desktop or Dell 6430 laptop. Backup and restore user data via Windows Easy Transfer, Ghost Image all systems for data recover. Digital audit of each system with Track It! software. Record all migrated systems and replaced systems in the IT Helpdesk share point documents.

Phoenix, Az

Desktop Standard User SupportProcess client requests in Remedy for Local Admin Rights and elevated privileges for desktop, laptop, and virtual systems. Process client requests for software installs in Request Center. Software licenses purchases are verified through Ariba. Windows 8 Application Validation Project December 2012 - October 2013Windows 8 applications are tested for installation issues, proper permissions required to function with limited permissions for the end user. Log and report any found issues and send back to packaging team if required for corrective action. Once initial testing is successful the application is sent on for UAT by the application owner and technical lead for final sign off. Once sign off is received, the application is then certified for production. Physical system imaging for Windows XP, 7, and 8 via SCCM, SCCM Offline, and PXE. SCCM 2007 migration to SCCM 2012 Project. July 2013 - October 2013Windows 7 application migration to SCCM 2012 from SCCM 2007 project. Project consists of mirror duplication of all Windows 7 certified applications into SCCM 2012 from SCCM2007. Create advertisements and deployments for Windows 7 applications. Test application deployment to Windows 7 test systems before UAT by application owner and final certification for production use.

Madison, Wisconsin Area

Manage and monitor support tickets through HP Service Manager and escalate if required to various 3rd level support groups. Coordinated with 1st level support liaisons to ensure tickets were routed to the proper groups. Create knowledge documents for 1st level support team to resolve tickets prior to escalation to 2nd level support. Trained employees on the use of HP Service Manager, and web based ticket submissions. Resolve day to day 2nd level tickets submitted by end users as well as incoming support calls. Maintain spares inventory, imaging and troubleshooting systems, coordinating both projects and vendors. Handled quotes and negotiations for software and hardware purchases, and provided executive support. Handled all new hire accounts including user and computer account creation, ADUC permissions and group assignments, user password reset, disable user or computer accounts, computer naming conventions, add new computer systems and permissions for those systems, system imaging and deployment, desk phones, and cell phone procurement. Build and test systems with specific applications for lab instruments. Build and maintain various systems including software license servers, barcode printing server, print servers, shipping server in a both physical and virtual environments.

Assignment: EDS Corporation / GM Assembly Plant (Janesville, Wi)Duties: EOL Project Deployment, Ghost Imaging, System Configurations, Data Collection, Inventory, Secure Data Destruction.

Custom design/build computer systems, diagnose/repair computer systems, diagnose/repair notebook systems, OS/software installs, system imaging and data recovery/restoration, network installation/troubleshooting, cabling, customer support, Inventory control, purchasing.

Education record

Education record

Education record