James Richey Email & Phone Number

Bellevue, Washington, United States

• Manage vendor relations various Revenue Technology tools
• Develop and implement strategy for Tools with SMB & ENT global markets

Bellevue

• Create Global SMB Sales Tiering process for multi market ABM prioritization motion
• Deliver exec level QBR analysis and business recommendations
• Facilitate predictive modeling of New Business Ideal Customer(ICP) Profile prospect accounts

Bellevue

• SPARK22 Award Winning Highspot Solution owner for 5000+ licenses (ENT + SMB)
• 2023 SAP Catalyst
• Identify the ARR impact enablement efforts have throughout SMB and Enterprise
• Drive process innovation to globally standardize and automate reporting and data handling
• Increase sales tools utilization through data consumption
• Use sales data to target reps who need training // resulting in 30% increase in quota attainment for cohorts

Bothell, WA

• Research and understand impacts of government, private, public, and foreign variables as they pertain to the healthcare market.
• Provide ad-hoc data requests, analysis, and insights to all stakeholders
• Maintain an unbiased outlook within healthcare market and provide credible, accurate, resources to business leaders
• Participate in building out North American segmentation tool

Philips - Bothell

• Administers all phases of healthcare service contract administration
• Push and expedite deals in order to close business for month and quarter ends
• Maintain exceptional accuracy throughout high volume workloads
• Entitle customers' contracts to ensure service is provided in accordance with service agreement as sold
• Ensure customer billing accuracy and satisfaction during term of agreement
• Provides support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers, Account Managers, and customers by researching and resolving issues in a timely manner.

• Resolve escalations with customer concerns with professional verbal communication or necessary action
• Open and close center store procedures of 50+ employees with high sense of urgency and organization
• Guide and train new and current employees in company processes and customer service
• Manage team responsible for meeting corporate goals
• Create and implement new practices to improve employee efficiency and greatly improve organization

Bachelor'S Degree, Business Administration: Marketing & Technology, Innovation Of Management

Business Associate'S Degree, Business

High School, Business, Management, Marketing, And Related Support Services

Activities and Societies: Drum Line