James Richey Email & Phone Number

Bellevue, Washington, United States

• Manage vendor relations various Revenue Technology tools• Develop and implement strategy for Tools with SMB & ENT global markets

Bellevue

• Create Global SMB Sales Tiering process for multi market ABM prioritization motion• Deliver exec level QBR analysis and business recommendations• Facilitate predictive modeling of New Business Ideal Customer(ICP) Profile prospect accounts

Bellevue

• SPARK22 Award Winning Highspot Solution owner for 5000+ licenses (ENT + SMB)• 2023 SAP Catalyst• Identify the ARR impact enablement efforts have throughout SMB and Enterprise• Drive process innovation to globally standardize and automate reporting and data handling• Increase sales tools utilization through data consumption• Use sales data to target reps who need training // resulting in 30% increase in quota attainment for cohorts

Bothell, Wa

• Research and understand impacts of government, private, public, and foreign variables as they pertain to the healthcare market. • Provide ad-hoc data requests, analysis, and insights to all stakeholders• Maintain an unbiased outlook within healthcare market and provide credible, accurate, resources to business leaders• Participate in building out North American segmentation tool

Philips - Bothell

• Administers all phases of healthcare service contract administration• Push and expedite deals in order to close business for month and quarter ends• Maintain exceptional accuracy throughout high volume workloads• Entitle customers' contracts to ensure service is provided in accordance with service agreement as sold• Ensure customer billing accuracy and satisfaction during term of agreement• Provides support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers, Account Managers, and customers by researching and resolving issues in a timely manner. • Interfaces with internal departments to maintain correct and complete customer account and database information• Ability to self-manage workload and exercise judgment on behalf of business• Utilize Salesforce, SAP, Oracle, Siebel, Excel, Skype for Business, Trello, Outlook, to effectively track, measure, and accomplish tasks and goals

• Resolve escalations with customer concerns with professional verbal communication or necessary action• Open and close center store procedures of 50+ employees with high sense of urgency and organization• Guide and train new and current employees in company processes and customer service• Manage team responsible for meeting corporate goals• Create and implement new practices to improve employee efficiency and greatly improve organization

Bachelor'S Degree, Business Administration: Marketing & Technology, Innovation Of Management

Business Associate'S Degree, Business

High School, Business, Management, Marketing, And Related Support Services

Activities and Societies: Drum Line