Jamie Chappell Email & Phone Number

Plano, TX

• Managed multiple home loan projects simultaneously in a matrixed Agile environment. Team consisted of data and business analysts, IT / MIS, project and product managers with a focus on customer service remediation.
• Led Service Release project included transfer of 1400+ loans to a new servicer. Received special recognition for meeting tight deadlines and completing Consumer Financial Protection Bureau (CFPB) review / audit with no.
• Implemented strategic dashboard leading to cost reductions and more effective staff management
• Took initiative to champion improving Project Board visual standards and on-going updates
• Partnered with Correspondence team that defined mail merge customer letter formatting standards and processes to customer platform. Improved efficiently and quality.
• Re-trained associates / teams in MS Office Productivity Tools and Enterprise Connect.

Capital One In Plano TX

Managed multiple home loan projects simultaneously. Team consisted of data and business analysts, IT / MIS, project and product managers with a focus on customer service remediation, cost and process improvements.

• Assumed control and managed Warehouse Management Systems (WMS) and Voice Implementation IT projects for a diverse external customer-base working on customer sites.
• Spearheaded WMS Development and Integration of three separate business units, customer was very pleased with all implementations, also allowed for shut down of older versions of systems
• Designed and oversaw startup project to get 1st site on-line as predecessor to multiple other sites
• Implemented Pick-to-Voice (Wavelink) for multiple sites

• Supported projects for PMO portfolio.
• Completed Board of Director sponsored business process improvement project, performing business impact analysis and risk assessments working with all levels of company from President’s Office to Field Operations
• Implemented Development Environment Improvements – multiple faceted project to enhance testing capabilities of development network through implementation of additional hardware, software, and increased account data
• Headed Customer Portal Enhancements – 41 enhancements to Customer Facing Web Portal
• Created and implemented Enterprise Project Financial Tracking Model (Excel)
• Consulted with PMO Director on all phases of SDLC and PMM models, identifying and implementing multiple process improvements

Responsible for: managing external vendors software, services, support, and contracts including pricing for e-Banking and Webhosting groups; internal review of sales proposals for Webhosting.Implemented comprehensive vendor database for contract review and vendor management Responsible for identifying $250K in annual expense reduction related to vendor.

Manager of BMIS Cycle Operations & Manager of Conversions and TrainingResponsible for: 24X7 uptime of BMIS application; Software Configuration Management system maintenance and adherence; Audit Coordination for FDIC, 3rd Party, and Internal Audits; managing outsourcing contract with EDS; managing other external vendors software, services, support, and.