James Davis Email & Phone Number

New York City Metropolitan Area

• Provides leadership to a team of 10 employment specialists and job developers based at 8 different locations across New York City.
• Ensures performance standards are met at various sites by visiting staff
• Collaborates with other shelter directors, case managers, and front line staff to achieve the best results for job seekers
• Maintains relationships with community partners by attending meetings about workforce development and community relations
• Responsible for building and maintaining relationships with employers and community service providers
• Develops and maintains ongoing contacts with businesses, industry representatives, and employment and training agencies to promote programs.

New York, New York, United States

• Provide participants with information on career development techniques, such as job search and application strategies, resume writing, and interview skills in order to help them prepare for job interviews
• Create internship and employment opportunities for participants by establishing contacts with employers who can help them find internships and jobs
• Referred qualified participants for job placement to employers who were in need of employees
• Assess barriers to employment by interviewing participants about their employment history, educational background, and career goals
• Assist employers in their hiring process by meeting with them to discuss their needs
• Ensure that qualified candidates are matched with roles that are suitable for those with the skills and experience they possess.

Spring, TX

• Supervise a team of 25 direct reports with the highest online customer satisfaction rating of 91.67 within a district of 11 stores.
• Drive sales by training associates to properly process orders and process special order issue resolutions and fulfillment.
• Monitor and evaluate the department's performance using key product indicators, root cause analysis, and customer feedback employing Microsoft Excel.
• Supervise, schedule, and stage orders for deliveries, ensuring policies are being followed and executed correctly
• Perform store managerial duties as needed, while also promptly responding to escalated customer issues and complaints, involving the appropriate manager if required.
• Execute weekly playbooks regarding the merchandising and operations of the store with 100% compliance.

Houston, Texas Area

• Fostered and maintained influential customer relationships, leveraging expert knowledge of the flooring and decor department to identify individual needs and recommending products while generating $250,000 in sales.
• Resolved complaints, answered questions, and facilitated purchasing decisions.
• Aided customers with special orders and installed sales, booking delivery appointments, and gathering required customer information.
• Remained current with products, policies, and procedures, contributing ideas to senior management that enhanced productivity by 15%.
• Delivered administrative and managerial support to support seamless operations utilizing Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook)
• Acted as Safety Captain, holding monthly safety training meetings, remaining up to date with changes to safety protocols and procedures.

Houston, TX

• Create and spearhead a comprehensive set of programs to aid in reducing the rate of recidivism within the previously incarcerated population, assisting 1000+ people with career networking events and training workshops.
• Define the organization’s vision and mission, and strategically plan, coordinate, and supervise service programs and daily operations of the organization.
• Secure strategic, win-win partnerships with 5 local organizations, dealing with client development and community involvement to support programs and services.
• Collaborate with the Board of Directors to finalize policy decisions, execute fundraising initiatives that brought in $20K+ over two years, and elevate the overall visibility of the Foundation throughout the State by.
• Create content and copy for social media channels (Twitter, Facebook and Instagram) and email newsletter; social media following grew to over 2000 followers
• Serve as spokesperson for the organization, raising awareness with the media through communication, relationship building, and press releases.

Houston, Texas

• Ensured the highest level of customer service while greeting visitors, supporting the Director, and ensuring projects completed on time and with extreme confidentiality.
• Implemented Microsoft Office (Word, Outlook, Excel, Access) to craft and modify numerous documents, including invoices, reports, memos, letters, and financial documents.
• Accomplished a myriad of administrative functions, such as ordering supplies, maintaining client records, and answering a multi-line phone system.
• Recruited and selected 75%+ of new massage therapists within six months for the Massage Therapy program
• Supervised CPR/First Aid Certification and directing professional development and training courses for 5 employees.
• Collaborated with the Director/Owner to design and launch a new company website.

Bachelor Of Business Administration (Bba), Finance, General

Curriculum For Living

Strategic Planning Course

Rice University Glasscock School of Continuing Studies

Introduction To Grant Writing

Rice University Glasscock School of Continuing Studies

Finance, General

Education

Activities and Societies: Creating a public policy document for my projectI developed and implemented a program aimed at reducing.