James Franklin Email & Phone Number

Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service Monitor and control expenses and assume complete service responsibility within the service territory Assist manager by making territory boundary changes and customer alignment recommendations, business reporting documentation: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers Advise the customer of his/her present and/or future service needs Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.Maintain records of all service activities within the service area through the use and regular updating of customer repair order logs, service agreements, and completed repair order files Advise sales representatives of potential customer applications for equipment replacements or additions.

Listing agent for 10 communities for the second largest builder in Washington State. Managed 23 site agents and 2 full time assistants. Consistantly closed over 70 homes per year.

Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service Monitor and control expenses and assume complete service responsibility within the service territory Assist manager by making territory boundary changes and customer alignment recommendations, business reporting documentation: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers Advise the customer of his/her present and/or future service needs Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.Maintain records of all service activities within the service area through the use and regular updating of customer repair order logs, service agreements, and completed repair order files Advise sales representatives of potential customer applications for equipment replacements or additions