My role includes product ownership of all people-related systems, data & processes such as HR, Performance, Learning, Recruitment, Benefits and Payroll Management.Working closely with stakeholders in the people team to co-create and then drive progress through our people product roadmap to help the organisation grow.

My role was to manage the learning technologies for the EMEA region, partnering with the Global business and countries. I deployed new tools and enhanced those we already had, maximising use in line with best practice. My achievements: • Lead the learning experience across our digital platforms including Cornerstone on Demand LMS.• Deployed the updated look and feel across our region to make it easier for our people to access and find content. • Integrated LinkedIn Learning and the deployment of the LinkedIn Learning App. • Lead the implementation of a new Single Sign On with LinkedIn Learning and the deployment of a SCIM bridge to keep user data in sync with the company’s internal Microsoft Azure directory.

My role was to lead the approach to use systems and technology across HR, primarily within learning and development. This meant leading with the strategy for HR and learning technology, the budget for all technology and systems within learning and the implementation and maintenance of the HR and learning technology and systems. The goal was to create a positive employee experience across the UK business and help to create a learning culture.My achievements: • Introduced a new, more holistic approach to learning across the UK business, to create an employee experience to support circa 10,000 employees.• Owned and delivered the UK strategy for HR learning technology – to create one ecosystem and simplify the employee experience.• Owned the UK HR learning technology relationship across the global Telefonica organisation. Delivering into the global HR technology needs and working across the Telefonica countries.•Delivered a single digital user experience, through integrations across other HR technology. This included owning the communication plan into the business• Manage the relationships between all learning systems and providers.• Delivered and managed the HR learning technology budget of circa £800k per year.• Delivered the technical capability to ensure regulatory and legal compliance to prove competence for the Telefonica UK business.• Led the transformation of the UK HR learning technology and systems. This included the migration of LMS providers, adoption of a new HRIS (SuccessFactors) and how we managed our user data.

Responsible for planning project management and technical expertise around learning technology infrastructure (e.g LMS, LCMS). Managing the digital learning team’s budget and managing the Systems Admin, Coding and Learning Site Developer roles.Led the learning team’s approach to digital learning and design in collaboration with the individual academies.

Manage our Learning Portal to create an innovative online learning site that supports the Sales & Service Academy to encourage learner lead development, allowing users to communicate and share best practice with other users. Support the rest of the Stores Academy team’s online requirement. Support the delivery and evaluation of a range of digital learning solutions for developing functional skills, knowledge and behaviours needed in the Stores estate. Gather measurement Data from the Learning Portal, analyse and identify trends to drive traction and support learner development. Manage the Stores Academy digital budget and expenditure for development of the Stores Academy on the Learning Zone.

Managing all aspects of online technology for the New Retail Academy. Manage the day-to-day relationships with The Working Manager (The Learning Zone) and E2Train (The LMS). Work with both suppliers to create an innovative online learning site as well as integration with other third party solution providers. A place that encourages learner lead development, allowing users to communicate and share best practice with other users throughmessaging and blogs. Allowing owners of the Academy to publish News items and Communications based on the learners preferences and requirements.Support the rest of the Retail Talent Development team’s online requirements, from products to induction.

Create and Design online learning content for the retail estate. Manage the complete process with marketing, take to market, commercial and other key stake holders to sign off and delivery on the LMS with access through the Learning Zone.

Managing the Dispatch department for Servisair Heathrow. Ensuring all Dispatchers are adequately trained and competent to perform their tasks. Ensuring Aircraft are met and dispatched in a timely fashion. Meeting Airline representatives on a weekly basis to discuss and ensure their requirements are met. Guaranteeing all Service Level Agreements andfinding solutions to any issues that may arise .

Managing all projects relating to training at Heathrow. Guarantee the delivery of corporately approved training material to ensure staff are effective in their roles and ensuring all regulatory and legal requirements are met. To develop, deliver, record and evaluate training modules. To effectively manage the Training team and ensure that training staff are adequately recruited, trained and motivated. Responsible for analysing staff training needs for all departments based on Corporate, departmental and legislative requirements. Assessing individuals’ skills to identify any shortfalls and addressing them with training to minimise errors. Monitor training delivered to ensure required standards are met and reaching target audience.Develop training modules for airline computer based check-in systems e.g. creating training flights and exercises to learn various computer entries. Responsible for managing the use of E-Learning and CBT (Computer Based Training) aids supplied by Airlines in conjunction with face to face training to maximise learning. Acquiring training material from external suppliers and utilising their online learning products.

Responsible for the safe and efficient turnaround of aircraft. Liaising with aircraft and ground crew to ensure flights depart on schedule and are loaded in accordance with company policy and safety procedures.

Responsible for the safe and efficient turnaround of aircraft. Liaising with aircraft and ground crew to ensure flights depart on schedule and are loaded in accordance with company policy and safety procedures.

Dispatch Co-ordinator

Responsible for the safe and efficient turnaround of aircraft. Liaising with aircraft and ground crew to ensure flights depart on schedule and are loaded in accordance with company policy and safety procedures.

Checking the safe and correct handling of all cargo and documentation for carriage on aircraft and in warehouse storage.

Responsible for the safe onload and offload of baggage and cargo including operation of loading equipment.