Diagnose and repair Tesla Vehicles.

Management role- I managed our Lot Attendant and Inventory Advocate personnel which consisted of 9 employees. Developed and instituted processes to ensure that vehicles adhered to Carvana Standards and that they were detailed and passed audit prior to delivery to ensure an exceptional customer experience. Ordered supplies for our hub to ensure we never ran out of any supplies necessary for the employees to do their jobs.

Delivered exception customer experience while delivering cars to customer, or when purchasing a vehicle from a customer. Also became a trainer for our hub to train new Customer Advocates.

Became Hauler certified. Delivered exceptional customer service while delivering customer vehicles purchased through our website, or when picking up vehicles we were purchasing from customers. Responsible for printing all delivery or purchase contracts/information, as well as administering the paperwork and sending it to our corporate offices once completed.

I was initially the Logistics Supervisor for the store but stepped down to a part-time salesperson position in March of 2017 to start driving for Uber.

In this role I managed five employees and three warehouse locations providing support to seven locations and approximately eighty in-house installation and network technician's, as well as contract vendors in the Colorado Mountain region. My team also supported six Comcast Store locations providing service, materials and support. Due to the geography and weather it was a very complex job and required extreme flexibility to be able to provide the service and support necessary for the mountain teams to be successful. I was also responsible for building and maintaining relationships with our internal and external customers. I was directly responsible for managing employees included hiring, training and developing my team. This also included conducting semi-annual and annual reviews for employee feedback and recognition.

I also worked for Starbucks as a Store Manager from September 1996 until May of 2000. Responsible for the efficient and profitable operation of the Breckenridge, CO Starbucks. This included ensuring that the “Starbucks Service Experience” was consistently delivered to all customers through hiring and the training of store partners.Analyzed and projected sales for staffing and ordering needs.Responsible for P&L management to maximize the stores profitability.In addition, the first time I was with Starbucks, I assisted with opening two new locations during Starbucks’ initial entrance into the North Carolina market, including working with contractors, liaising with city government to procure permits and licenses, leading marketing initiatives, hiring and training staff and ordering stock and supplies.

Helped manage the US operations during the acquisition once Corum Digital purchased MediaTile in August of 2012. This included building and shipping new product to customers, processing RMA's and repairing units that were sent in, as well as helping with technical support and installations for customers. Closed down the warehouse and office and shipped remaining inventory and office equipment to Canada at the conclusion of my contract.

I started my position at Mediatile managing the warehouse operations, production and supply chain. In 2010 I also took on the role of Product Development Manager as well helping to develop the Human Kiosk and Mediatile Game Table, as well as redesigning our digital signage product offerings to make them more reliable, robust and serviceable in the field.

At SurfControl I managed the operations for our two US offices including my home office which was our Corporate Headquarters in Scotts Valley California. In addition to the day to day operations of the offices, I was also responsibile for the shipping/receiving department, data and key distribution for our finance team with regards to software sales, coordinating with various internal departments on a day to day basis to identify any issues that need to be resolved. I was also tasked to be the Project Manager the deployment of our On Demand service for Web and E-mail Filtering to the Asia Pacific region. This required significant communication with offices in other time zones, as well as travel to Australia to successfully accomplish this project. After the Websense acquisition I stayed on until January to help with the transition, as well as to help open the new office in Los Gatos, California for Websense.

I started with Starbucks Coffee Company in Raliegh, North Carolina as they were opening that market. After an extensive training program in the higher volume Metro DC stores, I finished my training at a new store in Cameron Village in Raliegh. Once my training was finished I opened my first store on Franklin Street on the Campus of the Univerisity of North Carolina in Chapel Hill. After a year at that location I transferred up to Boston, Massachusetts as there was a critical shortage of management staff in that region. My first store was in the retail district downtown. When I took over the store it was under performing with weekly revenue under 10K. When I left the store our weekly revenue was at 18K per week. My next store was at 1 Financial Center in Boston. This store was also underperforming at 4K per week due to some internal theft and management issues. Within 6 months of taking over the store, our weekly revenue was 12k per week and we surpassed our holiday sales goal by 184%.

I managed the Ski Center for a little over 5 years. When I started there we were a small seasonal ski shop with yearly revenue at about 200K. After the first year I was able to expand the product offering and began to operate year round. When I left the company we had just opened a new location in Richmond Virginia and were approaching 1 million in revenue for the year. In addition to ski and snowboard equipment and clothing and accessories in the winter season,we also offered rentals, ski trips, and repair and maintenance services.

Honor Graduate - Basic Military Training, Lackland AFB, TXHonor Graduate - Inventory Management Technical School, Lowery AFB, COAir Force Commendation Medal - March 1990Inactive Reserve until 1994.