James Hall Email and Phone Number

Completed Projects:Synovus BankBarclay CardCapital OneCiti BankHancock WhitneyMercury FinancialBMOUMB1FirstBankScotia BankRegions BankTruist BB&T

Participated in project planning, scheduling, and coordination. Documented and tracked risks and worked with development teams to resolve issues. Created user guides and documentation.• Elicited, analyzed, and documented requirements and functional specifications as needed. Led IT projects from conception to completion through internal and external resources. Served as a liaison between business users, and technical teams.• Collaborated with technical teams, vendors, and Business stakeholders to ensure impediments were removed, and delivered effective projects. Participated in peer reviews/inspections for business requirements, estimates, and specifications.• Created detailed business requirements documents, project charters, and other analysis documentation to facilitate IT project management and IT product and program development teams in understanding, scheduling, and tracking product development projects. Provided guidance on performance/productivity issues and innovative solutions.• Participated in project planning, scheduling, and coordination. Documented and tracked risks and worked with development teams to resolve issues. Created user guides and documentation. • Elicited, analyzed, and documented requirements and functional specifications as needed. Led IT projects from conception to completion through internal and external resources. Served as a liaison between business users, and technical teams. • Collaborated with technical teams, vendors, and Business stakeholders to ensure impediments were removed, and delivered effective projects. Participated in peer reviews/inspections for business requirements, estimates, and specifications. • Created detailed business requirements documents, project charters, and other analysis documentation to facilitate IT project management and IT product and program development teams in understanding, scheduling, and tracking product development projects.

Provided as well as guided team members on client education on system functionality to include: Gathering requirements, preparing documentation, testing and making formal presentations.Analyzed data to make recommendations for client configuration setting while collaboration with technical teams to document requirements.Performed validation to ensure that client data was converted correctly from legacy systems.Collaborated with senior level management to help set department vision, goal and strategy. Responsible for coaching and developing multiple direct reports.

• Surpassed the target of 95%, through the delivery of quality customer service vital to sustaining and growing accounts. Earned the Customer Service of the Year Award with an average score of 98% on customer service shops.• Generated high-volume growth and revenue by managing and maintaining bank product and service sales initiatives.• Engaged in Human Resources operation functions, such as leading ongoing teller training, evaluating performance, and providing guidance/mentoring, while directing a team of 8 tellers.

• Propelled branch objectives for lending, checking accounts, and profitability by building productive relationships with managers, employees, industry peers, and customers.• Achieved annual goals, devised business action plans, conducted compliance audits, and maintained exceptional customer service while managing a broad scope of daily operations.• Directed and coordinated all staffing services of recruiting, hiring, scheduling, and personnel terminations to optimize workforce efficiency.

• Developed 12-15 high-performing associates in handling accounts 4-5-month delinquent: Attained the top ranking in the nation for the High-Risk Department as the High-Risk Team Manager.• Crafted a 90-day training program for the Sears Intern Department while supervising developmental training.• Designed and enforced an incentive plan aimed at promoting optimal performance with Senior Managers.• Handpicked to lead a 15-member Loss Control Team and collection of delinquent accounts ranging from $500k to $1M.