Led and supported team members as they developed over $27M worth of federal facility contracts annually using clear planning and communication, inter-team coordination, individual counseling, and adaptation to ever-changing policy and proceduresDeveloped division-wide building visit request system using Google forms and scripts to streamline approvals and reporting during COVID lockdown of federal locations, and prototyped agency's entry into using ESRI ArcGIS to map owned buildings and… Show more Led and supported team members as they developed over $27M worth of federal facility contracts annually using clear planning and communication, inter-team coordination, individual counseling, and adaptation to ever-changing policy and proceduresDeveloped division-wide building visit request system using Google forms and scripts to streamline approvals and reporting during COVID lockdown of federal locations, and prototyped agency's entry into using ESRI ArcGIS to map owned buildings and NARA locations nationwideIn 2016, prototyped Access database for Civil Rights Division of the Department of Justice when they needed to demonstrate a proposed solution to the challenge of tracking litigation experts nationwide2014 and 2015 regional team member that eased transition of Tenant Satisfaction Surveys from paper to electronic implementation, reaching 100,000 tenants and doubling response rateIn 2012-2013, directed Michigan team that was awarded a 2014 Federal Energy and Water Management Award for saving $45,000 and ten million gallons of water at the Hart-Dole-Inouye Federal Center in Battle Creek by integrating a first-of-its-kind automated weather station for irrigation control tied to the building automation systemDeveloped process and tool in 2012 that reduced Michigan project initiations from weeks and sometimes months to no more than three working days which was subsequently adopted region-wide in 2015Managed projects using global project management techniques, Gantt charts, and collaborative tools appropriately matched to goals and strategy Show less

Identified and advocated for customer needs during design and construction of new $4B international border crossing facilitySupported Lead Project Manager with information management tools like Gantt charts and Google SuiteInterfaced with federal, state, province, and city officials on matters of operations, safety, maintenance, and brand throughout the planning processEstimated cost of operations for U.S. Land Port of Entry at new Gordie Howe International Crossing

Developed regional white papers advocating policy changes on topics ranging from border crossing workload allocation to the benefits of supplying twin monitors for employeesTo bridge gap between operations and uncollected information, grew and maintained state-wide Microsoft Access and web-based information system to administer 230 owned and leased locations serving 9,000 federal occupantsLed efforts in Michigan to strategically tackle our energy use and meet the requirements of… Show more Developed regional white papers advocating policy changes on topics ranging from border crossing workload allocation to the benefits of supplying twin monitors for employeesTo bridge gap between operations and uncollected information, grew and maintained state-wide Microsoft Access and web-based information system to administer 230 owned and leased locations serving 9,000 federal occupantsLed efforts in Michigan to strategically tackle our energy use and meet the requirements of Executive Order 13423, reducing electricity consumption 30% by 2015Systematized Tenant Satisfaction Survey in Michigan, increasing combined average scores by over 25% Show less

Presidential Management Fellow, Class of 2005PMF Finalists are recruited annually by the Office of Personnel Management for their flexibility, integrity, interpersonal skills, written communication, problem solving, and motivation for service.Supported agency mission through information use analyses at service center (Michigan) and regional levelConsulted with agency officials on information policies and strategies throughout General Services Administration's Region… Show more Presidential Management Fellow, Class of 2005PMF Finalists are recruited annually by the Office of Personnel Management for their flexibility, integrity, interpersonal skills, written communication, problem solving, and motivation for service.Supported agency mission through information use analyses at service center (Michigan) and regional levelConsulted with agency officials on information policies and strategies throughout General Services Administration's Region 5Developed and maintained Microsoft Access and web-based information system to administer 230 owned and leased locations serving 9,000 federal occupants Show less

Developed and managed communications audit, creating JSTOR Style Guide and ensuring all communications complied with Style Guide standardsMapped processes and revised procedures to increase accuracy and reduce required monthly data release man-hours by 15%Tested and edited all new information released to www.jstor.org for accuracy, consistency, and usability

Conducted information use audit as independent contractor for an 80,000 resident municipality, and identified opportunities for increasing services while maintaining costsImplemented shift to online registration after determining needs and capabilities of Parks and Recreation DepartmentOversaw management and customer service surveys to produce training materials addressing issues noted

1,200 flight hours in Navy Helicopter Search and Rescue, Special Operations, and Logistics; communication, prioritizing, and stress management criticalAirframe Collateral Duty Inspector responsible for 'safe for flight' certification of aircraftAwarded Navy Achievement Medal for outstanding performance on unusually frequent deploymentsAwarded Letter of Commendation for rewriting squadron Aircrew Training ManualTrained junior Aircrew through formal class lectures,… Show more 1,200 flight hours in Navy Helicopter Search and Rescue, Special Operations, and Logistics; communication, prioritizing, and stress management criticalAirframe Collateral Duty Inspector responsible for 'safe for flight' certification of aircraftAwarded Navy Achievement Medal for outstanding performance on unusually frequent deploymentsAwarded Letter of Commendation for rewriting squadron Aircrew Training ManualTrained junior Aircrew through formal class lectures, individual counseling, written tests, and in-flight evaluationsTemporarily managed aircraft maintenance night shift of thirty to thirty-four people, ensuring squadron daily readiness rotation of four to six CH-46 helicopters Show less