James Ho Email & Phone Number

Fairfax, Va, Us

Reston, Virginia, United States

Reston, Virginia

- Manage Zoomph's overall customer success operations and client strategy including on-boarding, and account and project management.- Work directly with product and engineering teams on implementing product feedback, gathering feature requirements, and overall product design. - Assist in sales engineering and marketing efforts presenting customer use cases and solution development.

- Lead on-boarding, implementation and account/project management for Zoomph’s VIP clientele including professional sports teams, global agencies, and Fortune 500 brands.- Support and execute client social analytics strategies and campaigns to drive revenue, lead generation, and brand engagement.

Reston, Va

Specialized in support and education for all Zoomph customers.- Managed assignment and answering of customer support tickets with Zendesk, maintaining a median first-response time of less than 1 hour, and a 100% satisfaction rating. Also manage Zoomph's Zendesk instance including all automation, surveys, and ticket reporting. - Aid in creating all Zoomph platform education resources, including How-to-Guides, video tutorials, and live webinars. - Created and implemented Zoomph's first customer self-service Help Center.- Onboard and train customers on platform best practices as well as manage day-to-day platform use.- Manage custom projects, and the implementation of new strategies for companies such as Coca-Cola, Facebook, and a variety of professional sports organizations, and marketing agencies. - Contribute to marketing and sales efforts through content creation, CRM management, and reporting on customer success stories.

Reston, Va

One of Zoomph's first full-time CX Representatives- Responsible for answering customer calls and support tickets. - Managed Zoomph's implementation of Zendesk.- Conduct platform demos and training. - Aid sales and marketing efforts with educational materials such as Zoomph Pro-Tip videos- Occasionally managed inbound leads, projects, and sales.

Fairfax, Va

- Acted as a leader, mentor, and resource for a small-staff of 10 RAs and a larger staff of 60 RAs.- Led both small and large-scale events attended by upwards of 500 upper class and first-year students with budgets of up to $14,000.- Specialized in training newly hired RAs as well as creating and implementing continual training modules for 60 RAs. - Served on a committee of professional staff members that were responsible for planning and organizing Fall and Spring RA trainings.- Oversaw the safety of a residence area housing approximately 1500 students and acted as a resource and secondary responder to on-call RA’s while working on a weekly HRA on-call duty schedule. - Participated in weekly meetings with supervisors to enhance both personal and staff development, as well as plan and organize large-scale programs and events.

Ashburn, Virginia

- Wrote and published news and features stories, as well as multimedia content for Redskins.com. and Redskins' digital media outlets.- Created and published content for the Redskins Blog.- Responsible for updating and monitoring the Redskins’ social media outlets, including Twitter, Vine, Facebook, and Instagram, during mini-camps, offseason team activities, training camp, and fan events. - Learned how to use social media as a marketing platform to promote Redskins web content and team functions.- Assisted with planning, organizing, and executing Redskins web and social media coverage plans for organizational events and functions.- Contributed content to multiple Redskins publications including the Redskins Yearbook, and Game Day Magazine.

Fairfax, Va