James Stevenson Email & Phone Number

Calhoun, La, Us

Calhoun, La, Us

United States

Operational Management:• Develop and implement strategic plans to optimize distribution operations and achieve company objectives.• Provide strong leadership to the operations team, fostering a culture of safety, accountability, and continuous improvement.• Collaborate with cross-function teams to ensure seamless coordination between sales, operations, and finance.• Monthly review of P & L regarding sales, expenses, and equipment inventory. Logistics and Supply Chain Management• Oversee the end-to-end suppl chain, from procurement to distribution, ensuring timely and cost-effective delivery of products.• Implement best practices in inventory management, warehouse operation and transportation to maximize efficiency and minimize costs.• Assist Purchasing/Warehousing with monthly inventory, monthly detailed facility inspection.• Evaluate equipment and personnel efficiency and utilization on monthly basis. Compliance and Safety:• Develop and implement procedures to maintain compliance with safety standards, environmental regulations (UST/DEQ), and industry best practices.• Assist with monthly safety meeting topics; Assist with HS&E duties; Ensure accident/incident reports and followed up on; aid in action plans to prevent accidents in the future.• Provide support with insurance claims for all incidents. • Review CSA and DOT compliance numbers with facility managers.• Assist with IFTA registration; apply for DOT & OSHA permits and licenses yearly; review DOT roadside inspections.

Monroe, Louisiana, United States

Led back-office team of 400+ employees with annual budget responsibilities of $50M. Built partnerships with Field Operations, IT, Process, as well as Finance to ensure opportunities uncovered were triaged and resolved.- Responsible for all system fallout, front line agent support, field technician support, as well as programming and assignment teams that included both real time support and manual offline work items- 7-year track record of cost reduction between 15 – 20% annually leveraging process improvements and automation to drive continual efficiencies and front-end system improvement- Fostered an environment focused on employee growth and development with trust and transparency as the key building blocks; proud to have placed 100+ agents down career paths during this time- Architected the creation of an RPA team in house to provide agility in driving cost out- Managed a diverse group of people including internal employees, on-shore vendors, off-shore vendors, as well as built an overseas team with Lumen workers in India- Owned customer escalations and outage management across our Mass Markets footprint

Monroe, Louisiana Area

Directly supported the SVP and senior leadership of the Mass Markets organization by providing all levels of reporting / performance management, compensation design solutions, as well as being responsible for automation and application support in the organization.- Led a diverse team of People Managers, IT Professionals, and Reporting Analysts that had responsibility for automaton / agile development within Consumer and Small Business Sales & Service- Directed two large acquisitions (Embarq and Qwest) adding thousands of users to reporting and compensation systems in the call centers- Architected a cost modeling solution enabling the business to drive cost savings through data-based decisions realizing annual savings of $10M - Managed a compensation budget of $25M annually designing both agent and leadership commission plans to drive sales performance- Built the organizations sales quotas by leveraging strong partnerships with marketing, call center leadership, and finance to ensure unit objectives aligned to our overall revenue plan- Designed and developed two key applications - a compensation system saving the company ~ $5M annually and a Performance Management Tool in the contact centers that delivered daily scorecards and coaching methods - Consistently achieved the highest score in the organization for employee engagement

Monroe, Louisiana Area

Direct support of reporting and analysis for the contact centers as well as ownership of executive metrics.- Owned all reporting for Customer Care contact centers providing daily scorecards for agents as well as leaders across the business- Developed and coordinated the asset budget for the organization ensuring assets were ordered and decommissioned throughout the year- Managed our unit plan of record through building strong partnerships with Marketing and Finance and then delivered quotas to the call center agents monthly- Created automation to move a manual reporting process into an automated one leveraging Microsoft SSRS- Conducted weekly touchpoint calls with the SVP and all of their direct reports on the state of the business

Monroe, Louisiana Area

- Managed a team of 10 associates that owned reporting for call centers- Assigned monthly quota to sales associate to ensure the channel met goals- Worked to develop incentive plans for call center associates- Developed online reports for associates on a daily and month basis

Monroe, Louisiana Area

- Worked as a project manager for various projects within the centers.- Worked on asset budgeting for all of Customer Service.- Dealt with vendors on incentive compensation for sales associates

Monroe, Louisiana Area

- Supervised 15 – 25 direct reports, coaching and developing their skills.- Responsible for creating associate schedules- Conducted weekly training classes on new products.- Became a project manager, analyzing and utilizing data. - Supervised Team Leads and developed a method of scoring them.- Analyze data and develop work schedules to meet call volume.

Monroe, Louisiana Area