James Stevenson Email & Phone Number

Calhoun, LA, US

United States

• Operational Management:
• Develop and implement strategic plans to optimize distribution operations and achieve company objectives.
• Provide strong leadership to the operations team, fostering a culture of safety, accountability, and continuous improvement.
• Collaborate with cross-function teams to ensure seamless coordination between sales, operations, and finance.
• Monthly review of P & L regarding sales, expenses, and equipment inventory. Logistics and Supply Chain Management
• Oversee the end-to-end suppl chain, from procurement to distribution, ensuring timely and cost-effective delivery of products.

Monroe, Louisiana, United States

Led back-office team of 400+ employees with annual budget responsibilities of $50M. Built partnerships with Field Operations, IT, Process, as well as Finance to ensure opportunities uncovered were triaged and resolved.- Responsible for all system fallout, front line agent support, field technician support, as well as programming and assignment teams that.

Monroe, Louisiana Area

Directly supported the SVP and senior leadership of the Mass Markets organization by providing all levels of reporting / performance management, compensation design solutions, as well as being responsible for automation and application support in the organization.- Led a diverse team of People Managers, IT Professionals, and Reporting Analysts that had.

Monroe, Louisiana Area

Direct support of reporting and analysis for the contact centers as well as ownership of executive metrics.- Owned all reporting for Customer Care contact centers providing daily scorecards for agents as well as leaders across the business- Developed and coordinated the asset budget for the organization ensuring assets were ordered and decommissioned.

Monroe, Louisiana Area

- Managed a team of 10 associates that owned reporting for call centers- Assigned monthly quota to sales associate to ensure the channel met goals- Worked to develop incentive plans for call center associates- Developed online reports for associates on a daily and month basis

Monroe, Louisiana Area

- Worked as a project manager for various projects within the centers.- Worked on asset budgeting for all of Customer Service.- Dealt with vendors on incentive compensation for sales associates

Monroe, Louisiana Area

- Supervised 15 – 25 direct reports, coaching and developing their skills.- Responsible for creating associate schedules- Conducted weekly training classes on new products.- Became a project manager, analyzing and utilizing data. - Supervised Team Leads and developed a method of scoring them.- Analyze data and develop work schedules to meet call volume.

Monroe, Louisiana Area