James Dotson Email & Phone Number

Kernersville, North Carolina, United States

• Cultivate and strengthen relationships with end users and dealers in the industrial dust collectionand environmental pollution sectors, driving business growth and customer satisfaction.
• Deliverer exceptional real-time customer support online via Olark, resolving issues promptly andenhancing the customer experience.
• Maintain and update the company CRM (ACT), leveraging its features to track sales goals, manageleads, and optimize sales processes.
• Develop detailed 3D models of duct work using a range of sotware including Vent BOM, SketchUp,AutoDesk, and AutoCAD, contributing to project accuracy and efficiency.
• Coordinated and led Microsoft Teams meetngs with end users and dealer networks to discuss projectscopes and review technical drawings, ensuring alignment and project success.

Winston-Salem, North Carolina, United States

• Serviced customer accounts within the Glass, Stone and Ophthalmic fabrication industries.
• Crafted quotations & generated sales leads through company CRM; White Cup, formerly TourdeForce.
• Entered sales orders through pick ticket database system SB+ (Prelude) Rocket software.
• Utilized Proton.Ai to help pitch recommended products to online customers.
• Tracked quarterly goals within EOS; Traction.Tools website.

• Assist and oversee site projects involving installation of dust collectors and ducting.
• Render 3D models of buildings and ducting through SketchUp.
• Craft quotations and generate sales leads through ThomasNet and Google Analytics.
• Communicate with existing and new customers to build customer relationships and establish goals.
• Retain and explore new business projects within environmental pollution industry.

Clemmons, NC

• Assembled control valves for Airbus, Boeing, Lockheed Martin and SAAB.
• Tested hydraulic control valves, specifically in the A350 and JSF (F-35) program.
• Solved any issues that arose within control valve programs.
• Manage time to fulfil product shipment dates for customers.
• Trained with the Lean Six Sigma concept.
• Utilized company ERP program, Epicor, frequently.

Burlington, KS

• Removed in-ground pipes from lake to auxiliary building and replaced old seals with new seals.
• Created a safe environment as a fire-watch for welding areas and other hot work areas.

Greensboro/Winston-Salem, North Carolina Area

• Interacted politely with customers face-to-face, and helped them find materials suited to their needs.
• Retained customers by providing insight on the newest in store products and reward program.
• Communicated effectively over-the-phone with customers to satisfy their requests.
• Developed team based skills with other associates to meet monthly sales goals.

Booneville, NC

• Fulfilled customer orders through a web based ERP, Oracle.
• Performed daily inventory as per guidelines set by manager.
• Ran daily routine deliveries to customers outside of store with company-provided vehicle.