James Dotson Email & Phone Number

Kernersville, North Carolina, United States

• Cultivate and strengthen relationships with end users and dealers in the industrial dust collectionand environmental pollution sectors, driving business growth and customer satisfaction.• Deliverer exceptional real-time customer support online via Olark, resolving issues promptly andenhancing the customer experience.• Maintain and update the company CRM (ACT), leveraging its features to track sales goals, manageleads, and optimize sales processes.• Develop detailed 3D models of duct work using a range of sotware including Vent BOM, SketchUp,AutoDesk, and AutoCAD, contributing to project accuracy and efficiency.• Coordinated and led Microsoft Teams meetngs with end users and dealer networks to discuss projectscopes and review technical drawings, ensuring alignment and project success.

Winston-Salem, North Carolina, United States

Serviced customer accounts within the Glass, Stone and Ophthalmic fabrication industries.• Crafted quotations & generated sales leads through company CRM; White Cup, formerly TourdeForce.• Entered sales orders through pick ticket database system SB+ (Prelude) Rocket software.• Utilized Proton.Ai to help pitch recommended products to online customers.• Tracked quarterly goals within EOS; Traction.Tools website.

• Assist and oversee site projects involving installation of dust collectors and ducting.• Render 3D models of buildings and ducting through SketchUp.• Craft quotations and generate sales leads through ThomasNet and Google Analytics.• Communicate with existing and new customers to build customer relationships and establish goals.• Retain and explore new business projects within environmental pollution industry.

Clemmons, Nc

• Assembled control valves for Airbus, Boeing, Lockheed Martin and SAAB.• Tested hydraulic control valves, specifically in the A350 and JSF (F-35) program.• Solved any issues that arose within control valve programs.• Manage time to fulfil product shipment dates for customers.• Trained with the Lean Six Sigma concept.• Utilized company ERP program, Epicor, frequently.

Burlington, Ks

• Removed in-ground pipes from lake to auxiliary building and replaced old seals with new seals.• Created a safe environment as a fire-watch for welding areas and other hot work areas.

Greensboro/Winston-Salem, North Carolina Area

• Interacted politely with customers face-to-face, and helped them find materials suited to their needs.• Retained customers by providing insight on the newest in store products and reward program.• Communicated effectively over-the-phone with customers to satisfy their requests.• Developed team based skills with other associates to meet monthly sales goals.

Booneville, Nc

• Fulfilled customer orders through a web based ERP, Oracle.• Performed daily inventory as per guidelines set by manager.• Ran daily routine deliveries to customers outside of store with company-provided vehicle.