James Louvier Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

Houston, Texas

OneClaim® is the world's largest claim application in history spreads over 130 countries developed on PRPC platform (PEGA Rules Process Commander). Managed team of 6 business system analysts (BSA) during implementation and production support, while fulfilling Lead Business System Analyst (BSA) role. Tasks included: resource allocation planning, assignment delegation, milestone reviews, internal and external client communication coordination, project lifecycle planning, and professional development facilitation.  Promoted to BSA II position in less than 24 months with employer due to tireless efforts and ability to, not only manage the implementation work, but also manage the business partners and BA team. Delivered the largest and most complex end-to-end integration the platform had ever implemented and true dual process (incoming/outgoing) functionality the business 100% required in order to go into production, based on their business needs and compliance. During integration project, oftentimes worked in a solo capacity due to immense resource constraints throughout the project lifecycle. Facilitated ad hoc meetings with senior management on project status, encountered issues, and projected risk variables impacting scope, development, and delivery timeframes. Led training on proper requirement elicitation and documentation, implementation of change management documentation, as well as effective internal and external communication methods.  Software applications: Pega Rules Process Commander (PRPC), Project Portfolio Management (PPM), Project Management Center (PMC), eRoom, Microsoft Office (Excel, PowerPoint, Outlook, Visio), Concur Expense Management, Quality Center (HP QC), Application Lifecycle Management (HP ALM), SnagIT, Service Now, SharePoint

Houston, Texas Area

Directed system development and implementation, testing exercises (Business Analyst Validation (BAV) and User Acceptance Testing (UAT)), production delivery, and post-production support. Role included development of test script scenarios, allocation of resources, applicable change management analysis, defect triage and resolution, modification or new client requirement needs, and communicating with on-shore and off-shore development teams. Projects included: North America Specialty Lines of Business (Aerospace, Marine, and Environmental Specialty Claims), France Country Lines of Business (Accident and Health, Financial, Casualty (non-auto), Specialty Lines (Aerospace, Marine, and Environmental Specialty Claims), Property and Energy, and Casualty Automobile. Served as Lead BA on platform's most complex end-to-end integration in project history to date.  Adhered to established change management protocol while outlining and implementing more effective change management documentation standard practices for team.  Actively engaged with clients and subject matter experts (SME) throughout project life cycle, providing development status and advising on all new or changing requirement needs. Completed re-occurring requirement translation and assistance sessions with technical development teams, delivery management, and quality assurance testing teams to understand full requirement and functionality capabilities, technical limitations, and scope feasibility. Led direct capture of objectives (DCO) sessions with internal and external stakeholders, including gap analysis, system functionality mock up documentation, and system functionality presentations. Prepared and delivered internal and external presentations, functionality demonstrations, working build reviews, quick reference guides, use cases, functional requirements, and sign-off packages for clients.

Houston, Texas Area

Managed complex insurance claim cases encompassing injury claim investigation, coverage confirmation, liability determination, damage estimation, cost analysis, reporting, and settlement negotiation. Initiated the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reported theft, fraud, and arson losses to state and industry agencies. Held fiduciary responsibility and authority in making payments on all claims adjusted and/or evaluated, including direct control of each project’s cost.  Acted as Team Supervisor and represented the company from a public relations standpoint as needed. Directed daily negotiations with vendors on material pricing, labor costs, and settlement offers. Served as Claims Council Member from 2010 - 2012, as a direct link between management and employees on topics such as issue/complaint resolution and program implementation. Contributed to continuous roundtables on investigations, policy interpretations, and compliance. Traveled across the country for the purpose of advanced training and operational assistance. 2011 Century Club Award Recipient for claims compliance with all quality assurance audited files.

Houston, Texas Area

Delivered sales and product education expertise within the financial retirement services sector. Performed sales presentations and on-site visits to individual clients and client groups. Managed client accounts through in-person client appointments and account servicing tools. Coordinated and operated college career fair recruitment events and benefits fair booths. Secured sales and increased market penetration by leveraging skills in client prospecting, acquisition, and engagement. Educated clients on financial options and financial products/services to meet their financial goals.

Bachelor Of Business Administration (Bba), Finance, General

Activities and Societies: Pi Kappa Alpha, Interfraternal Council (IFC) Pi Kappa Alpha: President, Vice President, Recruitment Chair.

Bachelor Of Business Administration (Bba), Finance, General