James Austin Email & Phone Number

Transport students in the Fairport CSD to and from school.

Rochester, New York Area

Responsible for the management of IT infrastructure and digital transformation projects in the Americas region (North, Central, and South America). This involves the planning, organizing, staffing, leading, and controlling multiple projects simultaneously. Provide leadership in solution development of new projects and ensure alignment with organizational strategies and long term plans. Accomplishments• Managed transformation of sites in North, South, and Central America to a new IT ecosystem as part of a global business transformation program.• Lead the implementation of SD-WAN architecture for the Americas region.• Provide leadership on multiple global digital transformation projects in the region.• Managed IT infrastructure scope for multiple site relocations and new site implementation.• Selected to be on a member of a multidisciplinary innovation team to generate ideas for new products and services utilizing Design Thinking methodologies. • Successful execution of regional LAN, WAN, WiFI, IoT, Server/Storage, Firewall, End User Computing, and End User Services projects.

Clifton Park, Ny

Provided leadership, project management, and program development for technology management and implementation opportunities with K-12 education customers. Responsibility for maintaining customer partnerships, business development, and managing the implementation of technology projects.Accomplishments• Lead implementation of a new strategic technology support model for a public K-12 school district.• Partnered with a school district to define new operating processes needed following a merger of 4 public school districts• Functioned as principle business development lead for new education sector opportunities

Webster, Ny

Served as a change agent and provided leadership to improve quality, efficiency, and effectiveness, of technology services for an organization with 1,000 staff and 8,000 students. Strategic planning and use of technology to support the mission of the organization. Partner with instructional leaders to develop and implement technology solutions. Reported directly to the Superintendent of Schools.Accomplishments• Implemented a reorganization of 14 staff to better leverage skills and improve service. • Managed $2M in IT services annually. • Put into effect IT Service Management (ITSM) processes and procedures, including a Service Desk, based on the Information Technology Infrastructure Library (ITIL) framework. • Implemented system tools to better support and manage over 5,000 computers and 1,000 mobile devices.• Standardized hardware inventory reducing problem determination time by 50%.• Led implementation of a pervasive wireless network covering over one million square feet of instructional area and requiring over 600 Cisco access points.• Implemented total refresh of the IT infrastructure involving 60 virtual Windows servers, 30 TB of central storage, and 75 Cisco switches.• Implemented video security system across 12 locations with 60 IP cameras.• Implemented multimedia infrastructure to increase internal and external communications capability through digital signage, video streaming, video conferencing, and public cable channel broadcasts.• Implemented 1,200 Voice over IP (VoIP) phone system saving $20K annually.• Led efforts to integrate core data systems to bring dramatic increases in operational efficiency.

Rochester, New York

Responsible for over $15M in international multi-year Strategic Outsourcing contracts. Managed service relationship, customer experience, service quality, and P&L. Partnered with the CEOs, CIOs, and IT Executives to select, implement and manage IT services. Accomplishments• Built strong partnerships with the customer’s CEOs, CIOs, and other technology leaders resulting in increased customer satisfaction and additional business. • Passed every audit (security, compliance, and financial) from both internal and external auditors.• Led negotiations for over $1M in addendums to contracted services. • Awarded IBM High Performance Leadership Awards for two yeas in a row.• IBM 100% Club recognition for meeting all revenue, profit, and customer satisfaction targets.• Managed delivery of service for over 60 accounts in a hosted server environment.• Responsible for managing over $1M in service delivery cost.• Managed a delivery operations team of over 50 individuals in separate locations with a matrix organizational structure.• Led dozens of transition projects from customer responsibility to managed services.• Met compliance with Service Level Agreements (SLAs).

Rochester, New York

Managed the planning, start up, control, execution, and close of multiple IT projects.

Rochester, New York Area

Lead technical position responsible for the support, implementation, and design of IT solutions. Provided costing and sizing estimates for new business opportunities.

Rochester, New York Area

Supported mainframe environment running the payroll, accounting, student attendance, report cards, transportation, and Special Education systems. Responsible for a network connecting sixty locations in the city of Rochester, NY. Implemented the organizations first connection to the Internet in 1996.

Rochester, New York Area

Installed and supported computer hardware and software for administrative users. Designed and implemented the first Local Area Network in the central administrative building.

Rochester, New York Area

Provided installation and technical support as the sole technician for a small computer retailer.

Master Of Science (M.S.), Service Leadership And Innovation, 4.0

https://www.rit.edu/study/service-leadership-and-innovation-ms Service leadership and innovation is a graduate program designed to provide.

Masters Certificate, Project Management

Bachelor Of Science (B.S.), Computer And Information Sciences