Nfu Mutual Insurance Agent
CurrentAs a wider market agent for the NFU Mutual in Ely the role varies daily: • New commercial business development focusing on SME, Mid-corporate and LCI.• managing a team of sellers customer service and account handlers• strategic planning ensuring direction for our business• Meeting existing clients face to face dealing with their expectations and insurances• NAGS East regional secretary• Training & recruitment• IT & CRM implementation within the agency• Modernising the agency through process change and day to day workings• Keeping up to date with industry changes that can affect the business• Personal development and training through CII, BLDC, Product trainingI really enjoy meeting both new and existing customers, as I am passionate about getting to know the people behind the business, the grass roots/their story, and get to know how their business functions really well. Strategic planning on both a one year and three basis to provide a direction with agreed goals between our partnerships that we strive for. Modernising the business, bringing in new software/hardware, ways of working online and investing time and training into customer relationship management.Myself – Always been a problem solver and protective over my clients while seeking success through ethical means and believe that in providing a good product with a good service will always retain a strong customer relationship.
