Premier Accounts Relationship Manager
Current- Building and maintaining relationships with clients and key personnel within customer companies.- Conducting business reviews to ensure clients are satisfied with their products and services.- Strategically offering ancillary products to clients to help build their business and increase their software offerings. - Arranging and attending meetings with clients to build relationships with existing accounts.- Achieving client relationship targets and KPI’s as set by the Head of Sales.- Escalating and resolving areas of concern as raised by clients.- Carrying out client satisfaction surveys and reviews.- Updating the CRM and ensuring Sales Managers are aware of changes within clients.- Liaising with internal departments to ensure client needs are fulfilled effectively.
