James Levine Email & Phone Number

Sacramento, Ca, Us

El Segundo, California, Us

New York, Ny, Us

New York, New York, Us

New York, New York, Us

New York, New York, Us

Portland, Oregon, Us

Lead our Business Ops team with a primary focus of delivering a centralized reporting function focusing on a unified approach on business analytics. Work closing with the executive C-Level team building board slide decks and global automated dashboards that focus on transparency and process improvement.• Lead a team of global analysts responsible for overall companywide dashboards and analytics.• Designed and maintained a scalable infrastructure to collect and manage over 27 unique data sources built with the ability to do cross analysis across all our data sets.• Maintain AWS reporting server, data backups, optimizations• Build and designed a commissions payout tool through our business intelligence solution that can provide real time updates to sales reps around payouts and comp rates.

Portland, Oregon, Us

Organized and lead the company wide analytic program with a strong focus on customer success, renewals and overall retention. Detailed analysis for on-boarding new customers and developing proactive insights into tracking customer behavior to offset customer churn. Predictive modeling and insight tracking for each customer segment.• Build dashboards and automated analysis focused on different areas of the customers journey and isolated key usage metrics that could predict and mitigate risk of churn.• Rolled out Gong.io our call analysis vendor and was able to identify through verbatim and transcription analysis where we could improve talk tracks and increase win rates.• Identified data process improvements and worked with IT and business partners to implement solutions to ensure data is clean and credible to support strategic decision making.

Portland, Oregon, Us

Hired as the sole analyst at a 100 person startup at the time with a core responsibility to start building out reporting and analytics for the company. This role was to determine core vendor solutions, evaluate business intelligence solutions and make business decisions that would grow and scale the company.• Build and designed a data warehouse solution to build insights from out 10+ data sources.• Create overall performance dashboards for agent management, board meeting reviews, and overall business KPI’s.• Launched and implemented BI Solutions, Domo & Sisense as well as our ticketing systems and assisted with our Salesforce administration.• Maintained and managed headcount allocations, and co-coordinating with business planning.• Detailed analysis on schedule adherence, attendance, attrition, churn, bookings and customer segmentation.• Hired and managed a small BI team to roll out and automate our reporting functions.

San Jose, California, Us

San Jose, California, Us