James Ray Email & Phone Number

In 2014, I transitioned to a contracted IT Infrastructure Systems Administrator role before earning a full-time position in October of 2016, where I manage the design, implementation, administration, and maintenance of IT infrastructure & databases within Laboratory and Industrial organizations, ensuring sustainability by upgrading legacy systems & instruments as needed.● Prioritize user experience by collaborating with 200+ global IT team members to provide technical & operational support.● Collaborate with 12+ engineers in creation and implementation of automation & packaging systems.● Identify and investigate IT infrastructure opportunities to support development planning by researching emerging trends and technologies.● Guarantee cross-functional alignment by prioritizing consistent communication, leading meetings to elicit updates from internal stakeholders.● Mitigate risk of system breaches through proactive server monitoring via VMWare while coordinating security measures and disaster recovery plans to protect sensitive data.● Align IT efforts with organizational objectives by interfacing with technical stakeholders, navigating communications with global teams.Select Achievements ● Consolidated chromatography platforms by managing logistics for enterprise-level implementation of Empower 3 across three major US sites, enabling smooth operations through effective leadership of fully-remote 12-person team.● Orchestrated user acceptance testing (UAT) with Validation Team to ensure smooth rollout.● Ensured consistent delivery for smaller-scale 21 CFR validated system implementations to improve digital records handling and remote application access; served as Project Manager to oversee vendor management and stakeholder communication.● Improved efficiency within laboratory environments with successful Mettler Toledo LabX implementation.● Standardized procedures while ensuring legal & regulatory compliance with IT processes documenting 50+ platforms.

Clayton, North Carolina, United States

In February of 2012, I was promoted from my original contracted role as Deskside Support Specialist, expanding my scope of responsibilities to navigate complex, escalated issues within the corporate environment while providing comprehensive IT support to executives for hardware, software, and network connectivity issues. ● Facilitated training programs for 20+ new hires, leveraging expertise to provide guidance on core systems and serving as resource throughout onboarding process. ● Enhanced system integrity and user productivity by streamlining and upgrading Active Directory & Microsoft Exchange environments throughout four major acquisitions, ensuring optimized utilization of systems. ● Guaranteed reliable IT infrastructure by directly supporting hardware & software issues across diverse applications, including Windows XP, 7, and 10. Led distributed file system (DFS) folder/permission management. Select Achievements ● Facilitated process & systems improvements by leading two associates in firmware upgrade project, ensuring remote connectivity to machines nation-wide. Resolved significant bugs affecting 300+ plasma bottle sampling systems across 150+ US plasma donor centers. ● Maintained updated reporting by tracking progress of completed systems to meet project goals. ● Cut PC imaging process completion time from half a day to under an hour in collaboration with global Workplace Engineering team by identifying and applying necessary drivers and software packages for specific models. ● Provided comprehensive issue resolution by effectively managing updates in Microsoft SCCM. ● Selected by IT leadership to play pivotal role leading quality checks and data verifications during full lifecycle of Windows 10 upgrade project affecting 6K+ corporate, Salesforce, and manufacturing employees at Spain HQ.

Durham, North Carolina, United States

In this contracted role through Siemens/Atos, I supported high-ranking business executives by providing on-site & remote IT support, including hardware upgrades, software maintenance, and new user system deployments. ● Ensured efficient & comprehensive troubleshooting and issue resolution by interfacing with vendors, consistently meeting SLA requirements on timeframes and log documentation for maintenance records.