James Ray Email & Phone Number

• In 2014, I transitioned to a contracted IT Infrastructure Systems Administrator role before earning a full-time position in October of 2016, where I manage the design, implementation, administration, and maintenance of.
• Prioritize user experience by collaborating with 200+ global IT team members to provide technical & operational support.
• Collaborate with 12+ engineers in creation and implementation of automation & packaging systems.
• Identify and investigate IT infrastructure opportunities to support development planning by researching emerging trends and technologies.
• Guarantee cross-functional alignment by prioritizing consistent communication, leading meetings to elicit updates from internal stakeholders.
• Mitigate risk of system breaches through proactive server monitoring via VMWare while coordinating security measures and disaster recovery plans to protect sensitive data.

Clayton, North Carolina, United States

• In February of 2012, I was promoted from my original contracted role as Deskside Support Specialist, expanding my scope of responsibilities to navigate complex, escalated issues within the corporate environment while.
• Facilitated training programs for 20+ new hires, leveraging expertise to provide guidance on core systems and serving as resource throughout onboarding process.
• Enhanced system integrity and user productivity by streamlining and upgrading Active Directory & Microsoft Exchange environments throughout four major acquisitions, ensuring optimized utilization of systems.
• Guaranteed reliable IT infrastructure by directly supporting hardware & software issues across diverse applications, including Windows XP, 7, and 10. Led distributed file system (DFS) folder/permission management..
• Facilitated process & systems improvements by leading two associates in firmware upgrade project, ensuring remote connectivity to machines nation-wide. Resolved significant bugs affecting 300+ plasma bottle sampling.
• Maintained updated reporting by tracking progress of completed systems to meet project goals.

Durham, North Carolina, United States

• In this contracted role through Siemens/Atos, I supported high-ranking business executives by providing on-site & remote IT support, including hardware upgrades, software maintenance, and new user system deployments.
• Ensured efficient & comprehensive troubleshooting and issue resolution by interfacing with vendors, consistently meeting SLA requirements on timeframes and log documentation for maintenance records.