James Paras Email & Phone Number

Calgary, Ab, Ca

London, Canada Area

-Develop strategies to fill operational gaps and execute improvement plans-Facilitate solution focused discussions across the department.-Report customer and process status’s to team, manager and other departments as needed-People Management-Delegate tasks and responsibilities and oversee team workflows

Region Vii - Central Visayas, Philippines

London, Ontario, Canada

Philippines

Support information security policies, standards and procedures to secure and protect data residing on the systems. Administer and maintain user and group security to company wide applications with a high degree of accuracy. Help identify security admin deficiencies, recommend improvements, and assist to implement corrective action plan.

Tampa/St. Petersburg, Florida Area

-Manage Social Media sites-Graphic Designs-Video Edits-Researcher

New South Wales, Australia

-SEO (Keyword Research and Implementation) -Google Ad words (Traffic)

Region Vii - Central Visayas, Philippines

+ Manage and develop a team of professionals who support enterprise software systems through effective leadership, coaching, training, and mentorship.+ Perform supporting plan such as training and SWOT analysis+ Collaborates with other management to perform all HR duties related to direct reports ; including selection, termination, performance evaluation, motivation, pay status, budget outlook for the whole year, change recommendations, discipline, training and development.+ Handles… Show more + Manage and develop a team of professionals who support enterprise software systems through effective leadership, coaching, training, and mentorship.+ Perform supporting plan such as training and SWOT analysis+ Collaborates with other management to perform all HR duties related to direct reports ; including selection, termination, performance evaluation, motivation, pay status, budget outlook for the whole year, change recommendations, discipline, training and development.+ Handles escalation and complaint for technical issues pertaining to the software applications or network related concerns.+ Strong presentation and influencing skills and the ability to interact with higher managements.+ Align success measures such as CSAT and Net Promoter Score, Show less

Cebu, Philippines

• Provide technical support for System Analyst / Consultants / Head of IT through chat, email, and web based support requests. • Proactively and energetically interact in a team environment to collaborate with peers on users issues.• Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.• Compose and submit on-line support materials (FAQ’s and KB articles).• Proactively collaborates with… Show more • Provide technical support for System Analyst / Consultants / Head of IT through chat, email, and web based support requests. • Proactively and energetically interact in a team environment to collaborate with peers on users issues.• Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.• Compose and submit on-line support materials (FAQ’s and KB articles).• Proactively collaborates with Support Engineers globally. Show less

Cebu, Philippines

Handled additional Team on top of the Inkjet Technical Support. Team Lead of Dispatch Team: Responsible for driving a team to attain specific goal and adhere it. Proactively address customers complaints appropriately by driving change to address needs and resolve problems. Works with Workforce Planner and Operations Manager to develop staff schedules by examining business needs and staff resources; investigating and evaluating staffing models, and developing staff scheduling;… Show more Handled additional Team on top of the Inkjet Technical Support. Team Lead of Dispatch Team: Responsible for driving a team to attain specific goal and adhere it. Proactively address customers complaints appropriately by driving change to address needs and resolve problems. Works with Workforce Planner and Operations Manager to develop staff schedules by examining business needs and staff resources; investigating and evaluating staffing models, and developing staff scheduling; revising and allocating staff resources; Show less

Cebu, Philippines

Responsible in maintaining customer focused agents, has knowledge in the productions tools being used. Understands fully how the software and hardware works and provide best solution as possible. Ensures also teamwork by supervising staff in accordance with company policies and procedures to deliver optimum performance. Provides leadership and coaching to team of Agents and Product Specialists.

Cebu, Philippines

-Handles escalation and complaint for technical issues pertaining to Printers / Network related concerns. -Proactive on KB authoring and knowledge sharing culture to maintain a relevant and effective support knowledgeable to the team.

Cebu, Philippines

Level 1 Technical Support for Lexmark printers. Experienced on Network, Hardware and Software troubleshooting for Inkjet Printers.

Cebu, Philippines

• (HP Tech) L1 – Responsible for taking inbound calls /escalations for HP Printers(Home / Office Set up)• Customer focus Oriented• Floor walker – Responsible assisting agents queries/concern• ASG – appointed as one of the agent support group- handles escalations, complaints and agents inquiry (call center).

Cebu, Philippines

• Customer Service Representative• Clerical / Office Works • Encoding / Updating of Customer Files• Call outs from the company specially for check errors

Bachelor'S Degree, Information Technology

Full Stack Web Development Certification, Computer Software Engineering