James Conroy Email & Phone Number

New York, Ny, Us

AMZL Regional Sr. Ops Manager are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a region of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the various Delivery Stations.Responsibilities:Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operationsDrives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business planProblem-solves for closing gaps between performance and goalsWill set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departmentsManages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basisManages day-to-day relationships with multiple Delivery Service Providers (DSPs)Presents operational metrics regularly to the senior leadership teamHires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagementCultivates strong culture and engagement throughout all levels of the delivery station teamTakes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

The Station Operations Manager has complete responsibility for inbound, outbound and sortation operations at an Amazon Delivery Station (24/7 last-mile carrier site). Delivery Stations represent the last leg of our delivery network. Customer packages travel from our Fulfillment Centers to regional Sort Centers and finally end up at our local Delivery Stations where packages are sorted and dispatched directly to the customer via delivery service providers (couriers). In addition, the Station Operations Manager will actively engage with site and regional operations leadership to implement new operational improvements and new services.

New Brunswick, New Jersey, Us

•Supervised two multimillion-dollar student centers that hold over 3,000 events supporting 40,000 students.•Coordinated set-up details, audio/visual needs, & various logistics in events with upwards of 1,000 students.•Supervised and train three different student staff teams, each composed of over 25 students.

New Brunswick, New Jersey, Us

•Served as a role model, consistently demonstrating professional maturity for over 20 student staff members.•Supervised and trained employees on equipment operation, maintenance and student center policies.•Assisted in the coordination of events in a 65,000 square foot student center.•Assisted in payroll management for Event Staff.

Seattle, Wa, Us

•Assisted in management of an outbound shipping process operating in a 1.2 million sq. ft. fulfillment center.•Shadowed an Area Manager responsible for over 100 associates that ship out over 70,000 units daily.•Led projects that resulted in the implementation of 5S methodology to increase efficiency within the process.