Jim Bryan Email & Phone Number

Poolesville, Md

Pittsburgh, Pa

✔ Implemented Saba Enterprise Cloud to achieve profitable webinar revenue stream using SEC eCommerce✔ Reduced sales team administrative efforts by 20% using automatic management of customer records with API✔ Led project to change vendors resulting in 68% decrease in telecom operating costs using PMBOK processes✔ Implemented policies resulting in elimination of internal network-based malware using FortiGate firewall✔ Developed procedure for imaging, decreasing technician time by 94% and elapsed time by 81% using FOG✔ Developed workstation image reducing images from 15 to 1 using Windows 7 sysprep with pre-staged drivers✔ Developed web application in CRM reducing search time by consolidating data sources with PHP on LAMP✔ Achieved Microsoft Certified Technology Specialist (MCTS 70-680) status for Windows 7

Greensburg, Pa

✔ Standardized Active Directory user information resulting in 1000 object corrections with LDIFDE and CSVDE✔ Created end-user documentation for migration from Lotus Notes to Exchange using web-based reference guides✔ Configured system monitoring for 18 sites resulting in early detection and diagnosis of failures utilizing Nagios✔ Introduced Ubuntu server with FOG imaging which reduced issue time through remote deployment of images

New Wilmington, Pa

✔ Planned and performed migration from Windows Server 2003 to 2008 allowing use of latest OS features✔ Migrated all staff email accounts to Google Apps resulting in reduced costs by leveraging non-profit status✔ Upgraded network core from 100mb to 1000mb to increase network throughput using Cisco switches and ASA✔ Developed information TV channel to provide residents with announcements using PowerPoint presentation✔ Developed procedure empowering non-technical management to resolve issues using Linux-based imaging✔ Contributed to search for successor resulting in smooth transition using job shadowing and delegation

New Wilmington, Pa

✔ Diagnosed campus AV network failure during campus brown-out resulting in appreciation email from Dean✔ Developed issue tracking system allowing long-term storage of maintenance records using Access database✔ Trained assistant manager for smooth transition using shadowing and delegation of responsibilities