Amber Poole Email & Phone Number

Frederick, Maryland, United States

Act as the single point of contact to the customer for all types of service requests » Coordination of all IT support groups to ensure maximum utilization of billable resources » Pre-process service requests as they arrive through email, manual entry, or direct customer input » Schedule internal and field technical resources on the ConnectWise dispatch portal » Monitor resource schedules to ensure prompt time entry on service requests » Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agree outages

United States

Author and submit written articles for publicationConduct market research to create content for social media campaignsEvaluate insights to formulate strategiesPlan and manage team goals and project schedulesEnsuring project documentation is maintained properly for each projectProvide administrative supportMaintain customer goodwill by following up on serviceRecord all sales and/or customer transactions that occurRespond to all reviews and perform follow up communications via phone, email, and social mediaMeet personal and team sales targetsGenerate new sales using existing and potential customer networksSuggest actions to improve sales performance and identify opportunities for growth

Mount Airy, Md

Create, build and maintain professional customer relationshipsAbility to achieve profitable sales and margins Achieve personal and store sales goals and service objectivesDispatch drivers ensuring delivery standards are achievedMaintain customer stocking programs inventoryBuild and maintain a network of second source suppliers Maintain customer credit accounts