James Robertson Email & Phone Number

San Diego, California, United States

San Diego, California, United States

San Diego, California

San Diego, California

• Provide front line support for any and all of Commonwealth’s employees’ and financial advisors’ technology needs via remote and telephone supporto Handle a wide variety of technical issues ranging from Outlook.
• Maintain accurate documentation of all incidents for recordso Input all incidents into Service Now clearly and concisely to ensure repeat issues can be identified and resolved quicklyo Update the technology team’s.
• Offer insight into technologies or practices that could improve the functionality of Commonwealth’s technologyo Participate in monthly Pod meetings to go over recurring issues and brainstorm ideas to resolve themo.

San Diego, California

• Acted as a deployment team lead whose responsibilities were to ensure the seamless installation and integration of computers for the company wide upgrade to Windows 7 while overseeing a team of deployment technicians o.
• Responsible for multiple tasks pertaining to the upgrade and integration of Microsoft Windows 7 Operating System o Imaging – Load a baseline image of Windows 7 (using a Symantec Ghostcast server and Multicast) on to.
• Provided insight and assistance in ensuring the compliance of all applications in the company’s BMC Remedy Application Database
• Updated and maintained accurate logs of all computers within the Microsoft Sharepoint database for the Windows 7 project

Medfield, MA

• Troubleshoot a wide array of systems including UL listed workstations, industrial workstations, NEMA enclosures, all-in-one systems, panel mount displays & PCs, military grade systems and custom kiosks
• Maintain the functionality of all Comark designed products and company computers o Provide in-house and on-site technical service and repairs o Provide phone level technical service o Supply internal technical support.
• Render solutions and continuous repairs, upgrades and ECOs o Collaborate with Engineering to resolve functionality issues
• Provide diagnosis/repair of RMA stock within specified turnaround time o Successfully/consistently manage multiple, simultaneous technical projects o Triage and determine the priority level of returned products to.
• Identify industry trends and recommend new product ideas o Collaborate with other divisions to identify customer needs to build improved product lines in the future
• Assess quality control and product improvement in accordance with company policies/procedures o Log all RMA issues in a CAM database; communicate with Engineering or other departments as required to improve overall.

University Of Massachusetts Amherst

• Provided technical support for academic departmental computers and associated networks
• Performed hardware and software support on work stations, PCs, laptops, MACs, printers, etc.
• Maintained IT request Logs; ordered hardware/software per job requirement
• Maintained accurate documentation of completed work and parts used

Cambridge, MA

• Developed and implemented network structure for maintaining electronic master files related to investigational new drug (IND) clinical trials
• Provided back-up and ensured overall integrity of electronic files during the file transfer process
• Created and implemented hardcopy file structure mirroring electronic master file system