James Trotter Email & Phone Number

Tampa, Florida, United States

In my role as Senior Claims Manager I will assist in mitigating large losses to help our clients reduce their total cost of risk while creating a positive employee and customer experience for our clients.

Ruskin, Florida, United States

Lead a team of twelve client service managers providing value-added performance to large commercial insureds focused on pre-loss initiatives, claims resolution, reducing clients’ cost of risk, and brand protection. Developed and piloted service initiatives. Partnered with various Underwriting segments on growth and retention. • Managed a book of 300+ accounts in various profit centers • Achieved over 90% customer retention on a yearly basis • Consistently beat annual rate goals • Achieved $20-$30M in new business each year • Hired and trained an Assistant Director along with 2-3 Client Service Managers per year • Consistently scored 30+ points over Employee net promoter goals • Presented at local Risk Management Society (RIMS) and broker functions on a variety of management and risk topics • Managed through three department restructuring efforts while maintaining and exceeding employee survey scores • Developed and refined department scorecards to increase transparency around team metrics

Warrenville, Il

Led, coached, and developed skills of 8 continuous improvement associates. Introduced and coached on Lean Management systems to executive leaders and their teams. Conducted maturity assessments on regional and profit centers with report outs to senior leadership. Managed associate performance and growth. ● Created a team from the ground up including interviewing, hiring, training, and developing a team of 8 coaches. ● Partnered with deployment teams to build out and sustain continuous improvement methodology to over 10 Commercial Underwriting units on a national basis. ● Conducted 10+ Maturity Assessments with increased growth results year over year. ● Created leadership standard work and facilitated Root Cause Problem Solving for leadership and regional teams.

Lead a team of client service managers providing value-added performance to large commercial insureds focused on pre-loss initiatives, claims resolution, reducing clients’ cost of risk, and brand protection. Developed and piloted service initiatives. Partnered with various Underwriting segments on growth and retention. • Managed a book of 300+ accounts in various profit centers • Achieved over 90% customer retention on a yearly basis • Consistently beat annual rate and new business goals • Hired and trained Client Service Managers • Developed and refined customer scorecards • Helped sell and implement a top 5 customer including transitioning in several thousand Workers Compensation take-over files.

Chicago, Illinois, United States

Independently managed a portfolio of large commercial insureds focused on pre-loss initiatives, claims resolution, reducing clients’ cost of risk, and brand protection. • Managed a book of 20+ accounts in the Risk Management space• Achieved over 90% customer retention on a yearly basis • Led a team assigned to a large national retailer in overseeing the client's claims results• Presented at various customer meeting around claims handling and litigation prevention • Conducted Claim Reviews and held annual Stewardship meetings•

Pleasanton, California, United States

Managed claim offices ranging up to 90 employees in the handling of commercial insurance claims (Liability and WC). Partnered with customers to develop return to work programs, educated clients on jurisdictional issues, and identified trends for pre-loss mitigation efforts. ● Led a group of 5+ Team Managers who all managed 4-6 individuals ● Conducted internal quality audits ● Consistently exceeded claim closure and lost day metrics ● Trained and developed staff ● Participated in the Hawaii Guaranteed Insurance Fund group auditing claims the state took over from bankrupt insurance carriers to assist in brining files to closure ● Managed attorney guidelines and practices on litigated files

Bachelors, Business Administration

Graduated with a High Honors.

Bachelor'S Degree, Business Administration And Marketing