James White Email & Phone Number

Washington, Dc, Us

Maryland, United States

Santa Clara, California, United States

Washington Dc-Baltimore Area

Provo, Utah Area

• Designed, sourced, and managed construction of geo-tracking app (React, Agile)• Cut project costs by 90% through strategic feature prioritization, sourcing, and automation (VBA, Selenium) • cleaned and created matching keys between 4 large, disparate, data sets (Python)Current projects include measuring social capital development through IoT technology and chronichaling the formation and development of the Utah tech boom, aka Silicon Slopes from a Human Capital Perspective.

Sunnyvale, California

Embedded analyst in customer success (CSx) team• Improved month to month prediction power of departmental KPIs from 22% to 94% through fundamental KPI realignment based on custom CSx value framework (MECE). • Augmented data-based visibility of organizational activity from ~40% to ~80% by organizing and training team of cross-BU analysts to create custom dataset from several non-contiguous sources (SQL, SF, HANA).• Attracted 2x additional funding for CSx program through value impact analysis based on framework, dataset, and additional analytics techniques (Experience Curve, Diff on Diff, and MLRA utilizing Tableau, R, and Excel).(Intuitive is a 68 billion dollar publicly traded company)

Lindon

Strategy and analytics focused on customer experience• Implemented chat metric suite resulting in 30% improved agent efficiency and 50pt NPS improvement (Tableau, SQL)• Spearheaded strategy implementation resulting in an increase of chats to interactions ratio from 6% to 20% (62K chats/month)Vivint Smarthome was a Blackstone subsidiary acquired for $5B

• Performed summary and analysis of 120 scholarly articles to develop framework for research• Analyzed 100 qualitative interviews with Chinese professors resulting in 7 new research insights• Drafted and edited a 24-page article in collaboration with 3 professors published in a major academic journal

• Spearheaded effort to raise accuracy from 75% to 96% between graders in university honors course• Achieved the combined highest grade point average amongst 12 instructors for my group of 20 students • Hosted 15 interdisciplinary discussions about presentations of guest speakers invited from around campus

Minneapolis, Minnesota

Door to door pest control sales-Led The office for first year sales in the first week of the summer

Orem, Utah

• Raised $250,000 from private investors used to launch business plan • Earned 76% ROE by developing an innovative student housing business plan• Increased net income by 80% through strategic remodeling and improving living conditions

Doctor Of Philosophy - Phd, Business Strategy

Strategic Management, Business Administration And Management, General

Activities and Societies: Honor Society, Marriott Student Council, Ballard Center Social Venture Academe, Consulting Club, Cougar Consulting