James Willis Email & Phone Number

Indianapolis, Indiana Area

-Software Package Creation and deployment-Desktop Patching, O365 and Windows 10 update desktop job administration-Remediation of desktop vulnerability complience issues-Tier 2 Automation job problem solving-Analyze customer and business needs and make recommendations with current technology trends-Office 365 and SCCM administrator

Indianapolis, Indiana Area

• Provide excellent customer service by meeting and exceeding turn time standards for computer and phone repairs
• Perform different administrative activities including leading and training other agents on computer repair and troubleshooting
• Conduct instructed lessons for clients on how to use their new technology

Indianapolis, Indiana Area

• Troubleshoot and repair school corporation computers and technology devices (projectors, copiers, Microsoft Surface Tablets, iPad’s, smartphones, document cameras, smart boards).
• Configure software deployments and image deployments using System Center Configuration Manager.
• Administer different application servers (VersaTrans, WebSmartt, School Messenger, Rocketscan, SCCM).
• Manage user accounts and computers using Active Directory, Group Policy, and SCCM.

Indianapolis, Indiana Area

• Provided help desk support via telephone and ticketing system (Spiceworks) for end-users.
• Performed diagnostics and troubleshooting on multiple help desk incidents, documented help desk tickets, updated PC’s by installing new hardware/software.
• Completed new PC setup’s and deployed/pushed software using Ninite One Pro.

• Troubleshot and maintained Simon’s printers/scanners by doing printer refreshes, cleaning scanners, and replacing/moving toner from printers.
• Provided customer support by installing, troubleshooting, upgrading different software applications.
• Imaged fresh Windows XP and Windows 7 PC’s as replacement PC’s in the event that an employee workstation was not functioning.