(FAA Contractor) Fort Worth, TX 12/2012 -9/2016Network Administrator III support the Federal Aviation Administration network and computer systems. I support 9 field sites, with remote connections. When other IT support specialists need assistance either at this site or other sites I am quick to respond and offer any assistance that I can contribute. My day to day work is interacting with the end user needs, using the BMC Remedy tools and supporting desk end user needs and requirements.• Provided support to the Technical Operations Central Service Area and associated facilities personnel, this includes maintenance of computer equipment and software• Provided Help Desk support by responding to user issues; i.e. application configuration, hardware and printer issues• Run hardware diagnosis to fine problems and coordination/resolution of problems• Reimage systems as needed• Provide in-person and remote phone support for over 450 end-users and off-site personnel. Efficiently solved network connectivity issues with on-site and remote computers• Responsible for the first and last point of contact for most helpdesk related problems including network connectivity, printing, desktop and laptop issues. Installed and maintained desktop computers, on and off-site, for users running Windows XP and Windows 7.• Repair hardware/peripherals and coordinated repair of systems that were still under an existing warranty• Manage user security groups in Active Directory• Repaired HP and Xerox ink jet, thermal image and plotter type printers as needed• Supported Microsoft Office 2007 & 2013 suites, Adobe applications and Anti-Virus/Anti-Spyware applications

• Installed, maintained and supported information technology hardware and software on 600 Dell PC’s.• Provided customer-centric, tier 2 support of all desk side and remote users, including but not limited to PC, local and network printers, network, telephone, connectivity and other related computer assistance.• Assisted users with issues/problems from a variety of sources including proprietary and MS Office applications, as well as Microsoft Windows 7 and XP Operating System.• Used HEAT ticketing system to keep track of user issues.• Imaged systems with Acronis, Ghost, and SCCM.

Provid IT Support for 40 contract customers, and various retail customers. Install software applications, removed computer viruses and malware, and recovered lost data when possible.Design and install a wireless system using 15 Meraki devices for Sweet Water Land & Cattle Ranch, for using laptops in the field. Set-up a backup system.Install workstation and server operating systems to include XP, Vista, Server 2003, and Server 2008. Maintain e-mail accounts in both Exchange and Zimbra environment.Run network cabling drops for clients as needed. Set-up RDP and VNC remote connection for clients, and set-up firewalls.Set-up wireless access points at customer locations, Establish telecommuting capabilities for customer employees. Troubleshooting desktop hardware and internet connectivity.Perform hardware upgrades to include memory, hard drives, video cards, monitors, modems, motherboards, and power supplies.Monitor and maintain Backup Executive backup jobs. Restore backups as needed.

Provid instruction to first term students on hardware and software, for the CompTia A+ Certifications.

Maintain three Windows 2003 Servers, one Windows 2000 Adv Server, two Exchange 2003, and one Exchange 2000 Server. Provide Desktop support for 72 users, plus any visiting agents.Support a Sonic Wall Pro 230 firewall, three Cisco switches, two Net Gear router/switches, and all wiring.

Provide desktop support for 400 plus users on 95/98 desktops, NT four workstations, W2K Pro, and XP desktops. Maintain Computer Systems at three remote locations.

Provide instructions to students on hardware and software form the CompTia A+, and Network+ Certifications.

Instructor for the NEM Program, teaching the Windows 2000 track. Instruct a class of ten students to prepare for the Windows 2000 Network Engineering and Management Course.

GNOC is responsible for monitoring and maintaining the SONET backbone in the USA.

Network Integration Fulfillment Center designs and implements networks using various vendors, such as Cisco, Nortel, and Ad Tran for a diverse customer base and NT 4.0 on the servers.

Responsible for day-to-day installation and maintenance at the Andrews Office Network, for installing, testing, monitoring, troubleshooting, and repairing both narrow and wide band voice and data circuits. Knowledgeable in data communications and long-haul communications.Hands-on knowledge with Cisco Routers (2500 Series), Bridges-ACC, Hubs-3Com Series, and Modems. Trained users on network applications and use of network resources.