Jim Shaw Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Design and develop eLearning programs for employees and external clients primarily using Adobe Captivate 9, Articulate 360 (Storyline and Rise), and Camtasia.

Charlotte, North Carolina Area

Design and develop learning programs (ILT, VILT, web) for the Virtual Channels division.

Charlotte, NC

Develop a blended learning new hire curriculum for Financial Health team for Wells Fargo’s call centers.

Charlotte, North Carolina Area

• Instructional Designer and Facilitator Design, develop, and deliver training for Third Party Services at Bank of America.
• Support Third Party Services training strategy by developing instructor-led training, virtual training and training videos.
• Plan and execute two-day “boot camps” for new Vendor Managers, which includes planning, communications, catering, course development.

Charlotte, North Carolina Area

• Instructional Designer and Facilitator Design, develop, deliver, and update web-based and instructor-led training for company-wide programs as well as Human Resources and Finance.
• Developed new hire orientation and new manager programs for Finance that were later adapted for company-wide use.
• Created web-based courses for corporate-wide use to support new Human Resources system rollout.
• Designed, developed new hire technical curriculum for the Finance organization.
• Facilitated classes for both soft and technical skills

Charlotte, North Carolina Area

Head a team of two instructional designers and trainers. Created a learning strategy for the company. We designed, developed and delivered training. Created a way for employees to receive required training without having to travel, which led to significant savings for the company.

Charlotte, North Carolina Area

• Client consultant who provided learning solutions for Finance (3000 associates) and Supply Chain (300 associates) groups; developed training plans, conducted needs analysis and recommended solutions based upon the.
• Increased associate satisfaction with training by 15% in Supply Chain,
• Led training effort for new end-to-end Supply Chain contract management system; delivered on time and $50,000 under budget; initial satisfaction score of 4.8 out of 5
• Developed scorecard to track major projects, budget, training satisfaction, program usage; provided executives with quick view of training
• Led Finance integration training efforts with Countrywide Financial; saved $100,000 from original budget and provided solutions on-time
• Managed corporate compliance training for 4000+ associates; clients met or exceeded targeted goals

• Business support, managed a team of two Instructional Designers and four Training Coordinators. Tailored corporate-wide training programs (Compliance, Pay-for- Performance) to the performance needs of clients. Set team.
• Led Finance integration training effort for Finance with Fleet/Boston Bank, MBNA and US Trust
• Responsible for the implementation, evaluation and coordination of appropriate training solutions for 4,000 Associates in Finance, Corporate Treasury, Corporate Investments, Supply Chain Management and Corporate.
• Managed corporate compliance training for 4000+ associates; clients met or exceeded targeted goals each month

• Created end-to-end learning solutions for Finance and Supply Chain Management based on performance needs.
• Conducted needs analysis, recommended the appropriate solution, designed the program, ensured effective implementation, and provided evaluation
• Primary contact for Training Managers, Change Managers, and Program Managers

• Conduct needs analysis, program development, and instruction of educational and technical programs for customer service employees and contract vendors in Europe, Canada and the Caribbean.
• Led training efforts for two airport customer service system integrations; efforts recognized for agent speed to competency
• Managed training for cross-functional team for new product that increased agent product promotion by 20%
• Requested by management to lead training for station openings in Mexico City, Rome, Madrid, London, Amsterdam, Manchester and Antigua
• Served on cross-functional team to troubleshoot customer problems in the European market, reducing customer complaints by 15%
• Automated a manual student evaluation program which reduced the time spent preparing evaluations by 80%

Design, develop and deliver customer service training to new and existing airport staff.

• Airline customer service agent
• Recognized as Agent of the Month on multiple occasions

Mba, Business

Ba, Political Science