James Smith Email & Phone Number

San Jose, Ca

I answer phone calls on the Claims Customer Service line to assist providers with the outcome of their submitted medical claims. I handle return mail for the Member Services Team. I assign PCPs for our commercial, IHSS, and Covered California members. I assist the Enrollment Team with member troubleshooting by correcting member identification numbers. I attend company meetings with my Manager to record the minutes and provide a quarterly typed summary. I generate and distribute provider claim reports to a list of our providers on a weekly basis. I perform clerical tasks such as filing, faxing, and scanning documents for the Member Services Team.

Mountain View, Ca

Answered inbound calls, chats, emails, and Q&A section of website in support of customer needs. Resolved escalated customer complaints, and assisted team members in managing customer service issues. Interviewed, trained, and managed new hires. Organized continued education class for team members

Charlotte, North Carolina Area

Processed camp orders and received payments from retail and wholesale customers. Answered inbound calls in support of customer needs, suggestions, and complaints. Performed queries and problem-solved in multiple databases.