James Young Email & Phone Number

Boulder, Colorado, United States

- Directorate Operation Administrative Support - Administrative support to the NCAR Directorate.• Provides general administrative support for the NCAR Directorate, including operations, budget and planning, proposal and awards, and project management staff.• Coordinates meetings, seminars, retreats such as Lab Administrator Group and B&P Administrators Committee and yearly Annual Budget Review (ABR) meetings, Introduction to NCAR, Networking/Discovery Day. Support to include room reservation, meeting set-up, video conferencing, ReadyTalk, Google Apps and Zoom.• Maintains, produces and verifies regular and ad hoc reports on proposal data as required by senior management.• Assists Directorate & Operations staff with document creation, proofreading, and distribution• Supports Directorate and NCAR special events (open house, distinguished scholar events, town halls, executive sessions)• Provides administrative support in a collaborative team environment to include interactions at all levels across the organizationGeneral Directorate Support:• Content update to websites including proofreading• Coordinates and prepares presentation materials• Basic office functions such as mail distribution, coordination of office moves and ergonomic reviews; purchases supplies using company card and reconciles monthly.• Property Administrator for the Directorate (DPA)• Travel support to include, set up, coordinate and present information about NCAR at conferences or workshops. Processes authorizations and vouchers for Directorate staff.

Boulder, Colorado, United States

Responsible for the direct management and supervision of the business office at Brookdale North Boulder community. Coordinates and oversees all human resources, payroll, billing, and operational processes within the department. Directly supervises housekeeping staff. Monitors efficiency levels within the business unit and financial resource utilization. Assists in and ensures efficient and effective communication with other departments.• Oversees the day-to-day operations of the business office, including staffing coverage and management.• Organizes office operations and procedures. Evaluates office production, revises procedures, and devises new forms to improve efficiency of work flow.• Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control.• Accounts for administrative budget and provides reports to management as requested.• Promotes personal and professional growth of staff and conducts performance reviews. Places ads; interviews and makes hiring decisions regarding open positions. Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns.• Reviews weekly payroll reports and addresses associate payroll concerns. Works with Corporate Payroll to resolve issues.• Completes or assists with special projects as requested by community or senior management.• Maintains associate personnel files. Completes staff training and orientation as needed.• Conducts community tours to prospective residents and their families.• Reviews and submits invoices to accounts payable for administration.• Monitors billing errors and long-distance coverage problems of telephone systems. Contacts provider to resolve issues.

Boulder, Colorado

Managed office operations for the unclaimed assets division of national investigations firm, implementing and maintaining company protocols to ensure smooth daily activities. Served as main support to the executive team, handling a busy email and phone system; functioning as primary liaison to customers, and ensuring a consistently positive customer experience. Conducted interviews and hires of administrative staff. Maintained all applicable records and files with strict confidentiality. Conducted detailed research utilizing the internet and government agencies. Maintained sensitive legal registrations and licenses.

Boulder County, Colorado, United States

Developed and expanded service technician dispatcher position for U.S. start-up of international luxury product manufacturer delivering exceptional service to high-end massage chair customers in the United States and Canada. Created SOP for all dispatching procedures, including but not limited to; service cases, work orders, service perimeters, invoicing procedures, new service providers on-boarding, and KPI’s. Created and reported customer satisfaction surveys. Managed exceptional team of over 200+ national and international service providers with a 90%+ customer-satisfaction rating. Assign, schedule, and manage all aspects of service request process. Maintained detailed records on all service requests and technician assignments. Company service liaison to Panasonic massage chair division.

833 W South Boulder Rd, Louisville, Co ‎

Provided administrative and clerical support for product development team of multi-million-dollar lifestyle company. Responded to all outside and internal product information requests in a detailed and timely manner. Compiled product issues and presented data for product development and quality control. Prepared pricing sheets, product samples and information requests for sales and customer service teams. Provided web-site technical customer support and troubleshooting via phone, chat, e-mail. Designed and implemented successful training programs for customer service and sales representatives. Provided retail dealer support with point-of-sales material and training. Processed refunds and credit disputes. Produced and presented accounting reports to the customer service and sales managers. Resolved customer escalations from customer service and sales representatives.

Contract Administrator for multinational technology company, creating and managing service contracts for Fortune 500 clients. Administered multi-million-dollar contract renewals and updates. Provided service and support to team of 12 sales representatives. Researched and resolved customer credit discrepancies. Received and processed contract payments. Participated on a cross-functional team to test beta programs. Integral member of team that assisted in processing 100% of work orders by the end of each quarter.

I exceeded over $1 million dollars in sales the first year as CSR. Successfully negotiated and booked complicated domestic and international travel arrangements for agencies and the public. Researched and arranged detailed tour itineraries including air, train, lodging, and auto for corporations as well as agencies and the public. I was key in implementing and maintaining precise ticketing procedures. Created and designed customer service reference guide.

1050 Walnut St, #300, Boulder, Co

I established and managed new satellite branch office for international research organization.I was responsible for all aspects of office management, including accounting, budgeting and purchasing. In charge of hiring, training and managing clerical staff. created presentations and government proposals for space science group. I organized complicated international travel arrangements and speaking engagements. I was the company contact for all corporate communications. In charge of managing all day to day operations of a 20 person space science research group.

Bachelor Of Science - Bs, Communications, Radio, Television, Film

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies