Jamie E Email & Phone Number

Highly skilled Salesforce Admin and Business Analyst with 7+ years of comprehensive experience in designing, developing, and implementing Salesforce solutions to drive business transformation and support commercial expansion. Strong experience in requirements gathering and elicitation techniques, including conducting interviews, workshops, and focus groups.Strong knowledge of the SDLC methodologies like Agile, Scrum, and Waterfall models.Knowledge and experience areas but not limited to business analysis, GAP analysis, Salesforce administration, project management, strategic planning, business process modeling and reengineering, system design, development, testing, and validation. Regularly facilitating requirements gathering and refinement sessions with business stakeholders in client-facing settings and regular discussions with business owners, the development team, and the testing team.Experience in Administration, Design, Development, Configuration, and Implementation and Support experience with finance-related applications and salesforce.com platform. Expertise in creating project documents like BRD (Business Requirements Document), FRD (Functional Requirements Document), SRS (Software Requirements Specification), Test Plan, Test case, UAT (User Acceptance) Document, etc. Extensive knowledge in creating various like Use case diagram, Activity Diagram, Sequence Diagram, Swimlane (Activity) Diagram, Entity Relationship Diagrams, etc.Experience working across various SFDC implementations covering different Cloud in Salesforce including - Sales Cloud, and Service Cloud. Well-versed with installation and worked with some AppExchange products.Performed Sandbox maintenance and regularly spun new sandboxes and refreshed existing ones, eliminated old and unused ones, created deployment connections and performed deployments and deployment support as needed.Worked as Admin/Prod Support and was familiar with release and deployment cycles, Defect Life Cycles and reporting, incident management, and support for Salesforce.

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  The University Of Texas At Austin

  Bachelors Of Science In Chemical Engineering