Jamie Redpath Email & Phone Number

Welwyn Garden City, England, United Kingdom

• Responsible for maintaining a 24/7 Postilion payment online transaction switch that allows millions of people around the UK to top-up their gas and electricity at local shops whilst also providing many other services to the retailers (ATMs, EVouchers, Parcels, PoS systems). • Day to day management of the systems includes multiple ongoing investigations of incidents that may occur on or around the transaction switch. Quality assurance testing of new clients and updates onto the system. Production install and updates of software. SQL scripting, and query databases. Continual Service Improvements of the transaction switch. SSL Certificate Renewals • Systems worked with include Windows Servers 2008 - 2016, Windows 7 - 10. NCR ATM Software, Diebold Nixdorf ATM Software, ACI Postilion Payment Suite, Thales HSM 9000• Technical Knowledge of Thales HSM 9000 Hardware Security Modules, Configurations, Firmware & License updates, Variant and Keyblock Key Migrations.• Became the Team Leader for the Online Service Team which consisted of 7 people. Responsibilities included maintaining the teams rota, overtime, assigning out day to day tasks & 2 week sprint tasks, weekly management meetings and general queries into the team.

1 The Boulevard, Shire Park Welwyn Garden City Herts Al7 1El United Kingdom

Hatfield Business Park, Hatfield Avenue, Hatfield Al10 9Tw

Situated in the Mid-Market team handling accounts with an annual revenue of under £1M. Supported the team with their various accounts, handling customer queries, assisting with large contract renewals and attending service review meetings with the Customer and team member.Took ownership of various small accounts worth up to £11K. This involved having direct communication with the customer (sometimes travelling to the site or through phone calls), handling any problems they might have and negotiating the renewal of contracts to provide continuous service improvement.Assumed a leadership role on a small internal project with eight other placement students in designing and creating an in-house Microsoft SharePoint page to promote, and inform the company of the various placement students they take on. Responsible for arranging regular team meetings, assigning tasks and editing the SharePoint page as required.

Cardington Rd, Bedford Mk42 0Bg

Worked generally on the front end interacting directly with customers; this includes checkouts and customer service, processing sales and offering refunds to customers and also maintenance in the car park.Assumed the role of a Team Leader on the front end managing employees on checkouts, responsible for coordinating the staff and cashing up tills, while handling customers’ requests.Gained knowledge of the computer systems they use to run the till software and have often assisted in maintenance and repair of these systems.

Biddenham Turn, Bedford Mk40 4Az

Worked in a small team of 3 assisting the staff with computer repairs, replacing components inside their machines, setting up brand new desktop machines, and also technical issues throughout the school, such as working with projectors and routers.Helped maintain the user accounts of both staff and students within the school, this includes creating user accounts, resetting passwords, and retrieving deleted files.Responsible for maintaining and backing up the school servers which contains local user accounts and settings using windows server 2008 R2 operating system

Bachelor Of Science (Bsc), Computer Science, 1St Class

National Certificate In It Practitioners, It, Double Distinction

Year 1: Communication and employability skills - Distinction Computer Systems - Distinction Principles of Software Design and Development.