Jamie Dillon

Jamie Dillon Email and Phone Number

Senior Account Manager @ #OpenToWork
Kalamazoo, MI, US
Jamie Dillon's Location
Kalamazoo, Michigan, United States, United States
About Jamie Dillon

My greatest passion in life is finding solutions to problems, whether for my career or everyday life. With over eight years of experience as a mission-driven product manager, I have gained a reputation for building high-performance teams and successfully delivering products. I am dedicated to driving the entire product lifecycle, from ideation to market launch. Currently, I am seeking my next opportunity to make a significant impact on my next organization.I excel in identifying opportunities and addressing challenges. I utilize data-driven understandings, user feedback, and industry best practices to make informed decisions that enhance product performance and user satisfaction.At Sonoco-Trident, I managed the development and launch of a new B2B Software as a Service (SaaS) product, adding a 27% increase in company revenue within the first year of the launch. I led a team of six product managers to understand best practices better, driving a 30% improvement in efficiency. Lastly, developed project roadmap & strategy for new KPI tracking product, generating $271,000 in new revenue in quarter four of 2023. I welcome expanding my personal and professional network. Feel free to contact me on LinkedIn or contact me directly at jamdillon@gmail.com.Skills: - Product management- Agile (Scrum, Kanban)- Data analysis- SQL- Software as a Service (SaaS)Outside of work, I enjoy spending time and traveling with my wife and kids. I love to stay active whether it is playing ice hockey, golf or lifting weights. I am a self-taught amateur wood-worker, I love to take an idea (usually from my wife); plan, design, budget, and create it.

Jamie Dillon's Current Company Details
#OpenToWork

#Opentowork

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Senior Account Manager
Kalamazoo, MI, US
Jamie Dillon Work Experience Details
  • #Opentowork
    Senior Account Manager
    #Opentowork
    Kalamazoo, Mi, Us
  • #Opentowork
    Senior Product Manager - Agile | Scrum | Data Analysis | Requirements Analysis
    #Opentowork Mar 2024 - Present
    Charlotte, North Carolina, United States
    I am seeking my next opportunity to make an impact on my next organization as a Senior Product Manager or Product Manager.
  • Sonoco-Trident
    Senior Product Manager - Agile Methodologies | Software Development Life Cycle | Analytics | Sql
    Sonoco-Trident Aug 2021 - Feb 2024
    Hull, England, United Kingdom
    • Developed project roadmap & strategy for new KPI tracking product, generating $271,000 in new revenue in Q4 of 2023 • Led two agile engineering teams with 15+ developers, sustaining all product delivery dates & quality standards • Improved conversion rates by 18% via strategic product enhancements and optimized user experience• Boosted engineering velocity by 22% YoY by documenting sprint planning components, including feature requirements, user stories, and acceptance criteria; optimizing project planning, execution, and delivery• Analyzed over 500+ user surveys bi-monthly, cataloging defects & enhancement opportunities • Assessed Adobe Analytics reports, tracking 10+ core KPIs & leveraging data to drive product backlog• Drove a 20% increase in user retention and a 10% growth in customer lifetime value by managing a successful collaboration with product designers and user research teams to enhance UX/UI components• Conducted market research and competitor analysis to identify new opportunities, contributing to a 21% revenue growth• Led a team of six product managers to bridge knowledge gaps on best practices, driving a 30% improvement in efficiency
  • Sonoco-Trident
    Product Manager - Agile Methodologies | Business Analysis | Software Documentation | Sql
    Sonoco-Trident Nov 2015 - Aug 2021
    Hull, England, United Kingdom
    • Managed the development and launch of a new SaaS product, adding a 27% increase in company revenue within the first year of the launch• Examined market dynamics and competitive landscape to define customer needs, translating insights into product requirements, which increased customer satisfaction metrics from 42% to 76%• Collaborated with cross-functional teams to frame product strategy and roadmap, defined strategy, and drive execution• Implemented agile methodologies to improve product development efficiency, reducing time-to-market by 35%• Expanded user engagement from 60% to 85% by managing the product backlog, prioritized product features and enhancements, and facilitated product demos and reviews• Teamed up with engineering teams to deliver innovative features, yielding a 20% increase in customer satisfaction
  • Sonoco-Trident
    Senior Account Manager - Solution Selling | Crm | Business Development | Strategy
    Sonoco-Trident Jun 2013 - Jan 2016
    Charlotte, North Carolina Area
    • Delivered exceptional customer service and fostered strong relationships to ensure increasing profits from 30% to 60%• Partnered with Reckitt Benckiser Marketing, Supply Chain, and Global Pack Techs on projects, including acquiring K-Y Brand and rebranding Mucinex, ensuring no inventory gaps while maintaining 50%+ profits• Created a performance reporting template, achieving a 75% reduction in the preparation time of standard client materials• Onboarded six new customers, providing comprehensive training and implementing tailored processes to align with specific business requirements, ensuring client retention for all six customers
  • Schawk
    Senior Account Manager - Leadership | Crm | Cost Estimation And Pricing
    Schawk May 2012 - May 2013
    Kalamazoo, Michigan Area
    • Mentored team members in account management and customer service best practices to build a high-performing team• Collaborated with Wal-Mart to meet diverse printing and branding objectives, ensuring seamless execution of projects• Created process improvements to move Wal-Mart account from a large volume account with little to no sustainable profits to an account with 20-25% consistent profits in 2012
  • Schawk!, Inc. / Anthem! Worldwide
    Account Manager - Quality Control | Color Management
    Schawk!, Inc. / Anthem! Worldwide Aug 2010 - May 2012
    Kalamazoo, Michigan Area
    • Resolved complex customer issues in a timely manner through root cause analysis and quality customer service• Built and maintained strong client relationships with key accounts such as Bayer HealthCare and Bayer DiabetesCare• Evaluated book of business and promoted new products and services to drive account growthase team productivity.
  • Schawk!, Inc. / Anthem! Worldwide
    Digital Asset Manager - Metadata Management | Workflow Automation
    Schawk!, Inc. / Anthem! Worldwide Jun 2001 - Aug 2011
    Des Plaines, Il / Kalamazoo, Mi
    • Administered, managed, and maintained the Digital Asset Library for Bayer HealthCare - Consumer Care Account in the Blue Software with an on-time delivery rate of 95%
  • Schawk!, Inc. / Anthem! Worldwide
    Project Manager - Illustrator | Communication | Problem-Solving
    Schawk!, Inc. / Anthem! Worldwide May 2006 - Aug 2010
    Chicago, Il And Kalamazoo, Mi
    • Strategically worked with Bayer HealthCare - Consumer Care Account to manage new product launches, re-branding, and regulatory changes resulting in $1,500,000 in sales• Liaised with production manager, suppliers, and vendors to support production earning 88% right the first time• Maintained an on-time delivery rate of 90% by monitoring and tracking the progress of all production tasks

Jamie Dillon Education Details

Frequently Asked Questions about Jamie Dillon

What company does Jamie Dillon work for?

Jamie Dillon works for #opentowork

What is Jamie Dillon's role at the current company?

Jamie Dillon's current role is Senior Account Manager.

What schools did Jamie Dillon attend?

Jamie Dillon attended Indiana University Northwest.

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