Key Advisor to US Manufacturing customers to help them achieve their own digital transformation, leveraging the power of the Microsoft Cloud solutions and support offerings.I do this by • Understanding organizational strategy and business priorities • Conducting planning and analysis to assist customers with their Microsoft technology adoption • Creating and managing customer success plans that achieve agreed up business outcomes • Ensuring value realization of a customer's investment in Microsoft by evaluating their experiences with our platforms and providing pro-active recommendations along with being their advocate, to resolve challenges • Leading our support programs to ensure our customers are ready to adopt new capabilities and maintain operational health

I'm focused on the delivery of great Consulting services to our Manufacturing customers across the United States and partner with my Microsoft team mates to make that happen. My goal in this role to ensure we provide the right services and people to enable a successful implementation and value creation with the Microsoft products & services they have acquired.To achieve this goals, I strive to do the following; • Develop great relationships and partnerships with my customers. I'll do all that I can to help connect them with key resources within Microsoft to help answer their questions and solve challenges. • Be responsible for the overall consulting delivery relationship and customer experience as we work together on projects. • Drive delivery governance and operational excellence to ensure high quality delivery and information on the status of projects or services that we have been engaged on.Embodying the One Microsoft spirit, I team with Sales, Consulting Delivery, Operation, Partners and Resource Management to execute a successful strategy that enables a positive outcomes for our customers.

Responsible for the delivery of a multi-year series of projects across the Enterprise Security domain and business applications

Worked on the Upgrade and Integration of Active Directory, Email and Collaboration Systems

Responsible for the analysis and development of the banks I.T. payment system strategy to help support the “primary payments engine” business strategy. A comprehensive solution was needed to cover retail and corporate customers.• To build the strategy I reviewed work commissioned by the bank from leading consulting companies, and then interviewed key line of business executives to determine their business plans and goals.• Conducted researched the entire payments market to identify key players, trends and customer needs.• Created a systems architecture blueprint that described how we could add additional functionality to our systems, while maintaining our original investments by aligning the systems and teams to a unified mega process

Responsible for building and managing a department of approx 250 FTE's and Contractors that represented a critical cog in the IT supply chain. This department delivered services that included system engineering, project management, testing, configuration management, release management and SOA services.Developed a business plan that brought together multiple independent IT functions into one department with an objective of providing the company with a clearly defined set of services, while achieving cost savings through the optimization of processes, people & roles. - Managed $25M budget- Managed daily operation of team via team of mangers and direct reports- Achieved IT cost savings projected at $6MM in 2008 by executing the business plan

Responsible for a team of Infrastructure Engineers, Network Engineers, Systems Management, Messaging Specialists & DBA’s. Each role provided services that supported the installation of new or enhanced business applications within the bank. Services included full SDLC support from consulting, design, procurement, project management through to technical support during the testing and implementation phases.• Generated $3MM worth of cost saving in Y2006 for IT by utilizing our centralized services and delivery methodology.

I started with SAIC in Scotland as a project manager working on the British Petroleum account. From there I was assigned increasing levels of responsibility and eventually joined a BP global project to refresh their IT systems and infrastructure. My work on this led me to assignments in leadership roles across the UK, and ultimately, to consult for them in the US. After a short term engagement I was asked by the US management team to stay in the US on a two year assignment.I was recognized each year for my quality of work, the successful delivery of projects, and my ability to lead teams. This successful track record led the management team to offer me a permanent position within the US.Below are a list of the roles I performed for SAIC/British Petroleum; Regional Internet Service Line Manager – Responsible for USA, Canada & South AmericaRegional Desktop Service Line Manager – Responsible for USA, Canada & South AmericaConsultant – USA – COE Program, Business Process, Knowledge ManagementTeam Leader – COE Program Deployment Team - UK