Jamie Lick Email & Phone Number

As the Head of Customer Success at Explorer, I led the CS team and oversaw management of the entire customer base, totaling ~$2mil. As a people manager, I set and managed the team's quarterly OKRs and provided mentorship and feedback via 1:1s and semi-annual performance reviews. Owning the deliverable of renewals and expansions, I tracked relative health.

As a CSM at Explorer, I was the main point of contact for a book of business totaling ~$775k in annual recurring revenue. In this role I created and implemented account plans to drive outcomes and support customer health by identifying potential risk and resolving both large and small risks. I worked cross functionally, representing the voice of customer.

Chicago, Illinois

As a member of the Customer Success team at Rally Health I helped manage day-to-day service delivery for Rally members, clients, and partners. I partnered with cross-functional teams across the enterprise to ensure member and client concerns were addressed and I ensured that complex platform issues were well understood and appropriately communicated based.

Park Ridge, Illinois

As a Child Life Specialist in the Emergency Department at Advocate Children's Hospital- Park Ridge, I helped patients and families cope with the stressors of emergency medical situations by partnering with the multidisciplinary healthcare staff. I provided developmentally appropriate education for upcoming tests and procedures as well as supported patients.

Bachelor Of Science (B.S.)

High School