Jamie X. Email & Phone Number

• Execute a range of clerical and technical tasks within the centralized human resources system, streamlining the efficiency of form and application processing, while aiding district employees and applicants.• Effectively managed and refreshed employee status records in the District Human Resources database, maintaining high standards of data accuracy and regulatory compliance. Exhibited exceptional attention to detail in processing sensitive information.• Actively contributed to the management of the district’s training and safety programs by scheduling sessions and updating policies and procedures. Improved program effectiveness through the strategic coordination of timely and relevant training classes, ensuring employees consistently followed safety protocols and complied with industry standards.• Safeguarded sensitive information related to personnel files, procedures, and records, ensuring discretion in handling employee and district data.• Offered guidance and support to district employees, supervisors, and managers on wages, benefits, personnel procedures, promotional opportunities, and other HR-related inquiries.

• Served as the primary point of contact, effectively managing reception duties and ensuring a welcoming and professional experience for visitors• Accurately posted cash, check, ACH, and wire payments, ensuring precise financial record-keeping and efficient transaction processing• Quality control measures for supply inventory, ensuring accuracy, consistency, and adherence to standards• Supported data entry on received purchase order• Oversaw and organized the processing and delivery of packages• Posted monthly bulletins and processed newsletters, ensuring timely communication• Conducted thorough monthly building and company vehicle inspections, ensuring safety and compliance standards• Indexing files for the electronic central filing system• Coded and filed original and copy documents into the central filing system, ensuring accurate and organized record-keeping• Coordinated maintenance services for copiers, coffee machines, and postage equipment, ensuring smooth and efficient operations• Delivered support across various departments by efficiently handling assigned tasks and responsibilities• Executed clerical tasks with precision, including filing, copying, and distributing mail, to ensure smooth operations

• Provide prompt and professional customer service to designated customers• Investigate customer needs and coordinate with appropriate staff to provide timely resolutions of concerns• Establishing and maintain business relationship with customers by providing prompt and accurate service and while promoting customer loyalty• May at times mentor or give direction to other department members and provide training on best practices• Assist customer with their online orders• Coordinate with logistics on special orders that are shipped with a 3rd party carrier; and obtaining a tracking number for the customer• Maintain customer's profile with most accurate contact information bill to and ship to addresses• Reviewing customer's account on annual floor models discounts• Open communication with our truck drivers for an ETA per customer's request• Provide support to the collective sales staffs on each of their customers• Following up with the Purchasing team on raw materials that are back order for an estimate ETA, to be provided to the customer per request• Participate in safe work environment practice; participate in essential safety training; to ensure the safety of self, peers, and public• Assist customer service support team with tasks as needed to included answer phones, order entry, RMA processing, POD research, schedule deliveries

• Managed daily customer interactions via phone and electronic communications, prepared daily invoice postings, and issued credit memos for discrepancies such as overages, shortages, and damages. Reviewed and understood payment terms for each customer.• Maintained a daily check log, processed check deposits via desktop scanning, posted cash receipts, and handled credit card payments through the terminal. Conducted weekly maintenance of A/R aging accounts and collaborated with customers to collect past-due balances.• Resolved collection issues by examining customer payment plans, histories, and credit lines, and escalated accounts to management as per A/R procedures. Sorted and scanned daily manifests, matched them to invoices, and filed them electronically.• Identified, researched, and resolved billing variances to ensure system accuracy. Prepared and mailed invoices, processed payments, documented account updates, and submitted cash and check deposits while generating cash receipts.• Contacted clients with overdue accounts to formulate payment plans and discuss restructuring options. Developed and maintained positive client relationships, negotiated payment arrangements, and implemented strategies to enhance collection processes and reduce overdue payments.• Safeguarded documents related to accounts receivable and payments to ensure accurate tracking and followed up on overdue payments to maintain healthy cash flow.

• Maintained high customer service standards while managing daily operations through advanced administrative and analytical skills. Fostered client relationships to ensure satisfaction with vehicle repairs and interpreted compliance laws, rules, and regulations.• Oversaw new employee enrollment, processed DE 34 reports via the EDD website, and handled payroll using Intuit Online Payroll.• Managed accounts payable and receivable, coordinated with insurance companies on claim payments, and secured revenue by verifying and posting receipts and resolving discrepancies.• Communicated with vendors for parts and supplies, processed purchase orders for auto body parts, and collaborated with media agencies on advertising scripts.• Developed and implemented improvement plans aligned with organizational goals and specifications.

• Data Analysis and Standardization: Analyzed nationwide land usage data, conducted reviews and research on confidential files, and standardized information based on name, address, and business code to create accurate and usable databases for departmental use.• Database Management and Quality Control: Corrected data abnormalities, utilized resources like Rand McNally, Google Maps, and county assessor rolls to maintain jurisdictional boundaries and street names. Exported data to Excel for quality assurance and performed manual mapping for annexations.• Software Proficiency and Resource Utilization: Employed Land Vision and Parcel Quest software for data management and verification. Ensured data legibility and accuracy, and targeted potential leads for misallocated sales and property taxes.• Efficient Data Handling: Managed public and protected data requests evaluated internal data management systems for efficiency and reliability, and applied strong time management, organization, and internet research skills.